Online shopping accelerated at a pace never seen before in 2020, with more and more consumers reaping the benefits and enjoying the convenience ecommerce provides. In fact, since the beginning of the pandemic, we have seen an astonishing 169% increase in activity from new and infrequent online shoppers.
This report produced by Metapack and powered by RetailX looks towards the light at the end of the Covid-tunnel and ponders how consumer behaviour will change, if at all, once we are allowed back into the ‘real world’.
Inside retailers will find all the insight needed to make sure they capitalize on the many opportunities 2021 has to offer. From deep-diving into RetailX’s consumer results survey, through to exploring key trends and interviews with leading retailers – this report is designed as a benchmark tool to help you navigate this increasingly hypercompetitive market.
Inside the report:
- The Ecommerce Delivery Benchmark Survey
- Consumer survey
- Retailer survey
- Trends, including:
- Accelerating the last mile
- Flexing to meet unpredictable demand
- Calculating the cost of sustainable retail
- Retailer interviews:
- Holland & Barrett
- The Entertainer
- Pets at Home
- And much, much more!
Download now for exclusive tips, case studies and analysis of delivery trends in a post-pandemic world.