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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Research Articles


Informed content

Informed content


The robots are coming

The robots are coming


12 practical approaches to the customer

12 practical approaches to the customer


How increased engagement with its customers has boosted sales for Asos

How increased engagement with its customers has boosted sales for Asos



Walk this way

Walk this way


Halfords: focusing on the lifetime customer relationship

Halfords: focusing on the lifetime customer relationship


Sainsbury’s: designing service around shoppers’ needs

Sainsbury’s: designing service around shoppers’ needs


Beat customer expectations on service

Beat customer expectations on service

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