Our thanks go to our Advisory Board who have supported, challenged and suggested with great generosity as we have gone from our first steps to this report. The good ideas have been theirs, and any errors or shortcomings are ours alone.
Andy Harding
Chief Customer Officer, House of Fraser
Emma Robertson
Managing Director, Transform
Jonathan Reynolds
Academic Director, Oxford Institute of Retail Management
Jonathan Wall
Group eCommerce Director, Shop Direct
Neil Ashworth
CEO Collect+ and Chair of the Chartered Institute of Logistics and Transport
Nick Lansley
Head of Open Innovation, Tesco Labs
Martijn Bertisen
Country Sales Director, Google UK
Robin Phillips
Omnichannel and Development Director, Boots UK
Simon Forster
Executive Director, Multichannel, Marketing and Supply Chain, Selfridges
Siobhán Géhin
Partner, Kurt Salmon
Stephen Heal
Associate Director, Frontier Economics
Tony Preedy
Marketing Director, Lakeland
Walter Blackwood
Director of Group Logistics, Mothercare
