What’s behind innovations such as the Amazon Pay technology that lets customers pay with their Amazon account on the web, in stores and with Alexa? Customer obsession. It’s Amazon’s number one operating principle. Giulio Montemagno, General Manager of Europe, explains how it’s applied across decision-making at Amazon Pay.

Customer Data Europe Manager Press Product Selling Technology The Customer

Conclusion: IRUK Merchandising Dimension Report 2018

17 Apr 2019by Chloe Rigby

Customer Merchandising Online Product Research Technology The Customer

Emerging Practice: Get it right for customers however specific their needs

17 Apr 2019by Chloe Rigby

When retailers help their customers find just the item they need, they’re more likely to see them return to buy again. Chloe Rigby reports on how start-up Spoon Guru helps supermarket shoppers identify the foods that fit sometimes exacting dietary requirements.

Brands Customer Data Delivery Health Industry Merchandising Mobile Online Other People Product Research Retailer Technology The Customer UK

12 approaches to merchandising

17 Apr 2019by Chloe Rigby

Explaining to the customer just how products are relevant to them and will meet their needs helps them to buy with confidence. That’s key to merchandising in a digital world. Chloe Rigby collects 12 practical approaches that Top500 retailers are taking in this area.

Clothing Customer Ecommerce Events IRUK Top500 Manager Marketing Merchandising Mobile Online Other Payment People Product Research Retailer Selling Technology The Customer UK

Interview: Argos puts its shoppers in the picture

17 Apr 2019by Chloe Rigby

Mark Steel, digital director of Sainsbury’s Argos, tells Chloe Rigby how the retailer is using a full range of merchandising tools, from quality images, product videos and reviews to augmented reality, to explain its products to shoppers.

Brands Clothing Customer Department Store Focus IRUK Top500 Merchandising Mobile Online Other People Performance Dimension Product Research Retailer Software Technology The Customer UK

Analysing The Numbers: Helping mobile shoppers cut to the chase

17 Apr 2019by Martin Shaw

Merchandisers at Top500 retailers are showing off their products across channels, writes RetailX head of research Martin Shaw.

Customer Data Ecommerce IRUK Top500 Merchandising Mobile Other Performance Dimension Product Research Retailer Technology

Strategic Overview: Standing out in a crowded marketplace

16 Apr 2019by Chloe Rigby

Retailers are finding new ways and interesting ways to tell shoppers what their products are like. But the basics still remain important, writes Chloe Rigby