A half hour’s discussion on the people behind the performance in multichannel retail.
In this retail podcast, we are back in the studio after the summer, we have an episode that’s roughly focused on the new checkout. Within the episode we have an interview with the CEO and founder of Zippin, the San Francisco startup that has its own take on the "Amazon Go"-style checkout-less store.
We discuss how the idea came to Krishna Motukuri, the CEO and the technical approach they’ve taken. Of interest is that we see a shift from "checking out" (where customers gather product and have to pay before they’re allowed to leave the store) and "checking in" where the moment of control is the customer entering the store. We discuss these options, as well as digital equivalent, where Martin Shaw takes us through checkout option trends online.
34 minutes run-time.
Jamie Merrick: www.linkedin.com/in/jamiemerrick/
Martin Shaw: www.linkedin.com/in/mtshaw/
Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal