Online sales are everywhere at the moment, as we report in today’s InternetRetailing newsletter. They seem to be prompted by the continuing warm weather. Next said in a trading statement today that the recent sunshine is putting people off shopping, with implications for retail sales – and profits. Perhaps the retailers will be cheered, then, by the rainy weather forecast for next week. Every cloud, so they say, has a silver lining. AO World, meanwhile, has high hopes for its latest venture, as it gets set to push the button on Ao.de tomorrow. We interview Mike Durbridge of B&Q in today’s preview of IRC 2014
Time is running out to share your views in our Seasonal Peaks and Customer Experience surveys. Let us know your thoughts before 1st October and we’ll enter you into a prize draw to win one of four tickets to the Internet Retailing Conference 2014.
In today’s newsletter we also name the first winner of the John Lewis innovation lab, JLAB, report on the Post Office’s move to collect returns beyond its own premises, and we cover research that suggests that omnichannel promises must be kept by joined-up back-end systems – for when it doesn’t work, more customers complain.
Our webinars
Click to visit the Internet Retailing webinars page to find out about any upcoming webinars and to catch up on any that you may have missed.
Our conference
Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis, Andy Harding, executive director, multichannel at House of Fraser, and Jérôme Cochet, senior vice president sales at Zalando. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at http://internetretailingconference.com/
Catch-up on IRX 2014
If you missed an Internet Retailing Expo 2014 presentation that you’d like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingexpo.com can access all the presentations that we’ve been given permission to share with our audiences.
