Niche retailers, international fashion brands and cultural institutions are among the retailers, brands and marketplaces named in the UK Growth 2000 2021 report.
The list of 2,000 retailers follows the 500 leading UK retailers in the RetailX UK Top500, and illustrates the sheer breadth of the retailers that sell online and across channels in the UK market.
This year’s Growth 2000 2021 report, published in association with ChannelAdvisor, Deko, Pi Datametrics and Spryker, brings fresh insights into the way retailers have raised their ecommerce performance at a time when shoppers are now doing more of their shopping online.
RetailX editor-in-chief and co-founder Ian Jindal says: “It’s now clear that the huge shift online seen during Covid-19 lockdowns over the last year and a half has now made buying over the internet a habit for many, including many that had not previously bought online. The legacy of that shift is likely to be that customers now continue to buy more online than they did before the pandemic – and with that comes a range of fresh challenges for those that serve them. Throughout this report, we consider how retailers are rising to those challenges.”
As well as the list of 2,000 retailers selling in the UK , the report also names the leading 25 retailers in each of four growth-focused dimensions, Find, Mobile, Delivery, and Checkout. The dimensions reflect the four key drivers of growth, moving from customer acquisition – at the point of being found, while also enabling shoppers to find the item they want to buy on the website – through to offering the mobile and multichannel services that shoppers now want to use. Competitive delivery – and returns –promises, and a fast checkout experience make buying online the easy option for time-pressed shoppers.
This is the fourth annual report and maps the improvements that retailers in this index have made over the last year and more – and the areas where performance has taken a backwards step in the face of Covid and Brexit-related challenges. It is designed to help retailers benchmark their own performance in digital commerce as they grow. We illustrate our metrics with case studies that show what it is that helps retailers that lead in each of the four dimensions to stand out.
Download and explore the RetailX UK Growth 2000 2021 report here.