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The Growth 2000 performance index benchmarks the retailcraft of the largest 2000 retailers in the UK outside of the Top500, measuring the areas of Search, Mobile, Delivery, and Social. The index takes the customer's perspective to see whether and how these companies are positioned to grow. Some are brands selling direct-to-customer for the first time; others are niche or regional retailers with a strong appeal within their target demographics; while still others are international retailers looking to expand their customer base in the UK.
Annual Report
GROWTH POST-LOCKDOWN Adopting an online growth mindset drives growth… here’s how

GROWTH POST-LOCKDOWN Adopting an online growth mindset drives growth… here’s how

22 Jan 2021by Paul Skeldon
Growth for most retailers – probably all retailers – in 2021 is going to have to come to a large extent from online. While there are many strategic approaches that need to be taken to make this happen, having the right attitude also seems to be crucial.
UK cross-border ecommerce sales up 57%, EU sales still outstrip non-EU

UK cross-border ecommerce sales up 57%, EU sales still outstrip non-EU

20 Jan 2021by Paul Skeldon
Peak holiday trading in November from the UK to the rest of the world grew by 57% in 2020, with November seeing a 42% year on year rise for the month. Trade into the EU saw particularly high growth ahead of Brexit day on 31 January.
A lack of options and poor communication around returns risks future retail sales

A lack of options and poor communication around returns risks future retail sales

20 Jan 2021by Paul Skeldon
Retailers are failing to build customer experience into online returns – and risk losing future sales and shopper loyalty due to communication blackholes and a lack of choice in the returns process.
Google Cloud boosts personalised online searches with an enhanced product discovery AI suite

Google Cloud boosts personalised online searches with an enhanced product discovery AI suite

20 Jan 2021by Paul Skeldon
Google Cloud has launched a product discovery solutions for retail, a suite of solutions built to help retailers enhance their ecommerce offerings and deliver highly personalised consumer experiences in the first phase of their shopping journeys.
RIXO, Goop, FacGym and thousands of SMBs across the UK now offering ‘Buy now, pay later’

RIXO, Goop, FacGym and thousands of SMBs across the UK now offering ‘Buy now, pay later’

18 Jan 2021by Paul Skeldon
Clearpay, a leader in “Buy Now, Pay Later” payments known as Afterpay outside of the UK, has announced new partnerships with top fashion, beauty and lifestyle brands for 2021, offering consumers more places to shop for the latest trends whilst effectively managing their finances and never being charged interest
Cross-border online sales grow by 82% YOY

Cross-border online sales grow by 82% YOY

15 Jan 2021by Paul Skeldon
International online sales transacted through the leading cross-border ecommerce technology and services provider, eShopWorld (ESW), rose by 82% year-on-year (YOY) across 2020, showcasing the extent of the trading opportunity available to globally optimised retailers and brands.

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