Royal Mail is adding proof of delivery photos to a growing number of products, in a bid to provide peace of mind for customers.
In March 2022, the postal firm announced it would introduce delivery photos for Royal Mail Tracked 24 and Royal Mail Tracked 48 parcels where a signature wasn’t required. Over the next few weeks, it plans to extend photo capture to a number of premium services where a signature is also captured.
The services being added to the list are Royal Mail Tracked 24 and Royal Mail Tracked 48 signature items, including age verification, and Special Delivery Guaranteed by 9am or by 1pm.
Posties will use their hand-held devices to capture an image of the item safely delivered as well as capturing the customer’s signature. The image is then uploaded to the Royal Mail website and app, where customers will be able to input their tracking number details to view the image and confirm that their item has been safely delivered.
Furthermore, an image can be uploaded to the system if a parcel is delivered to a neighbour. The system also enables customers to view parcels which have been safely delivered by clicking on a link in the email delivery notifications.
Royal Mail said the expansion of delivery photos will give customers sending and receiving post greater visibility of how and where mail is delivered offering greater peace of mind. Business customers will be able to verify safe delivery as part of their service commitment while household customers will be able to check their parcel has arrived even when they are not at home.
“Both businesses and consumers want more transparency in understanding how and where their parcels are delivered. By adding photo on delivery to even more products we are continuing to deliver on our commitment to offer even more trust on the doorstep,” said Nick Landon, chief commercial officer at Royal Mail.
“This is another example of how we are constantly evolving our service to keep pace with the needs of our customers.”