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Royal Mail crowned most carbon-conscious delivery company


New research of eight of the leading delivery companies in the UK has crowned Royal Mail the most carbon-conscious delivery company for the second year in a row. It is followed by Amazon, DPD and Parcelforce, according to the research by
The companies were ranked as part of the Dirty Delivery 2021 report which took into account six key factors, including the number of click and collect locations, Trustpilot reviews and the number of electric or hybrid vehicles.

Royal Mail was given a score of 43.5/60 thanks to its 90,000 ‘feet on the street’ delivery workers as well as its expansion of 3,000 more electric vans within its fleet.

The research also looked at consumer behaviour around delivery and found that when making an online purchasing decision, almost a quarter of shoppers (22.05%) now factor in how carbon-friendly the delivery will be – up 88.1% when compared to the results of last year’s research.

It also found that over a third of UK shoppers (34.25%) consider carbon offsetting an essential part of their purchasing decision, equally as important to them as free delivery and almost two-fifths (39.3%) revealed they would be more likely to purchase through an online retailer who offers an eco-friendly delivery option.

Salman Haqqi, personal finance expert at, said: “With more UK shoppers considering the environmental impact of their online delivery purchases than last year, it is clear that consumers are stepping up to the challenge of making their online shopping habits more eco-friendly.

“Our research shows that more than a third of UK shoppers now consider being able to offset their carbon equally as important to them, as obtaining free delivery, when shopping online. And while we do still undoubtedly live in a society accustomed to almost instant delivery, these figures suggest that many of us are now beginning to consider how our day-to-day lives have a wider impact on the environment.

“Over the past 12 months, the delivery companies analysed in our research have implemented significant changes in order to become more environmentally conscious,” he said.

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