Royal Mail has introduced enhancements to its tracked services offerings Royal Mail Tracked 24 and Royal Mail Tracked 48 that will keep customers better informed as to the whereabouts of their parcels.
They include enhancements to the delivery to neighbour services which will allow retailers to send customers proactive email and SMS notifications confirming when their items have been delivered to a neighbour and giving their address.
The company has also introduced new scanning technology at customer service points that will allow customers taking pre-paid, barcoded items to delivery offices to be able to obtain an acceptance scan on drop off. This will include returns meaning that retailers will also know earlier that items are on their way back.
Finally, Royal Mail is introducing electronic “something for you” notifications which will be email and SMS notifications that will advise when their undelivered parcel has been returned to one of the Royal Mail’s 450 largest and busiest customer service points. On receipt of the SMS/email notification, customers can either re-arrange their parcel delivery for another day or collect their item from their local Customer Service Point by presenting the electronic “Something For You” with relevant identification.
It will supplement the physical card notification but means online shoppers can make collection or redelivery arrangements sooner without having to go home to collect the physical “something for you” card.
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