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Royal Mail to introduce parcel lockers this May

Image © Quadient

Royal Mail will soon start offering customers the chance to drop off returns and outbound parcels using the Parcel Pending by Quadient Open Locker Network.

Initially the parcel locker partnership will launch at 200 sites by May 2024, with the expectation that Royal Mail will ultimately use lockers in 3,000 locations as the UK network grows.

Harnessing Quadient’s open locker network, available in convenient locations such as forecourts, Stonegate Group pubs and Apcoa parking sites, Royal Mail will start by offering the ability to drop off returns or send parcels in branded and dedicated Drop Box units. This will be expanded in the future to include the collection of items sent directly to lockers and the redelivery to a locker.

Martin Seidenberg, group chief executive of International Distribution Services, said: “Our expansion into lockers with 24/7 access will give our customers even greater choice of more than 21,000 locations to drop off parcels. We want to make it as convenient as possible for customers to send and return parcels, fitting it in around their daily routines with a range of options for different lifestyles.

“We are continually finding new ways to improve our services, including more online postage options through our website and app, 24/7 drop off at locations like our parcel postboxes, use of Collect+ stores and Post Offices, and collection from home through Royal Mail Parcel Collect.”

Royal Mail is the largest carrier to join Quadient’s Open Locker Network, along with Evri, DHL, DPD and UPS.

The outdoor and indoor open locker network is designed to allow consumers to send, return and pick up parcels at a time that suits them. The network includes Quadient’s Parcel Pending Drop Box lockers with built-in label printers, that allow consumers to ship merchandise returns and other parcels without needing to have a pre-printed label or access to a printer at home.

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