Amazon, Boulanger, DM, FNAC, and Toolstation are named as Elite retailers in this year’s RetailX Europe Top1000 report.
The RetailX Europe Top1000, which is now available to download and is published in association with Tealium, ranks retailers firstly by size – in terms of turnover, store networks and web sales – and before then assessing their performance against the six key dimensions of this report: Strategy & Innovation, The Customer, Merchandising, Brand Engagement, Mobile & Cross-channel and Operations & Logistics.
The in-depth research findings for each dimension are illustrated with RetailX’s trademark quick-to-read graphics, alongside features investigating the context and following the trends, retailer interviews featuring and case studies.
Ian Jindal, RetailX chief executive and editor-in-chief, says: “Elite retailers Amazon, Boulanger, DM, FNAC, and Toolstation have stood out in a year of disruption caused by the Covid-19 pandemic. We congratulate them on their performance in a difficult year.”
He says the report reflects on the challenges that retailers have faced during the year.
“It’s been a year of change that has fully tested the extent of retailers’ previous investment in and planning for ecommerce and multichannel retail,” he says. “That test has come as more people have shopped online over the last year – and as retailers’ ability to sell through shops has been constrained.
“The findings are all the more interesting in the light of these events, and give a useful insight into the way that retail has developed over the last year in the 32 markets of Europe, including the EU and EEA countries, Switzerland and the UK.”