The RXUK range of research presents an independent and unbiased review of the performance of the continents' best ecommerce and multichannel retailers. Seven reports are published every year with a comprehensive ranking and analysis against six key performance dimensions, providing an accurate benchmarking tool to help you stay ahead of competition.
AO World chief executive John Roberts says the retailer must cement the shift to online that emerged during the lockdown by ensuring that its customers need never look back. Roberts says its focus must be on “brilliant service”, after a year that already saw it focus on the customer experience and put it in the “best possible position” when Covid-19 hit
Ocado chief executive Tim Steiner today said that Covid-19 had changed the way that shoppers buy their groceries - and that there would be no going back – as the online grocer reported a 27% rise in retail sales
Halfords says that online sales grew by more than 200% during the first quarter of its current year and meant that its overall figures recovered quickly from an initial drop of -23% in April. It says its figures, both for its latest financial year and for the first quarter of this year, show the strength of its online business, and the value of its investment in a new web platform
JD Sports Fashion says it is still committed to operating shops in a post-Covid world, but that keeping a large national retail presence open if social distancing remains a requirement may well depend on getting greater flexibility in store leases