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Social commerce set to expand as retail changes

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The changing nature of retail has been under the microscope in recent weeks and it’s a subject we return to in today’s Internet Retailing newsletter, where we report on new studies that suggest, variously, a decline of mainstream retailers’ high street presence, replaced by a growing body of independent traders and on the growing importance of social commerce.

If social commerce still doesn’t seem a convincing sales channel, remember that mobile was until recently seen as a relatively minor shopping channel – but is now being hailed as a mainstream one following figures, which we also cover today, showing 12% of online purchases took place over mobile devices last year.

Elsewhere in today’s newsletter, we have news of John Lewis and eBay and our IRX previews today include an interview with IRX speaker Dan Mahoney, of Zulily, and a review of the Operations and Logistics Conference. Our guest comment today comes from Bazaarvoice’s director of authenticity Jim Houlihan, who discusses the power of online conversations.

Today’s stories

Social commerce rises as high street declines: studies

Mobile commerce hit £7.5bn in 2012

IRX 2013 PREVIEW Inteview with Dan Mahoney of Zulily

IRX 2013 THE INDEPTH VIEW The operations and logistics conference

GUEST COMMENT A dynamic dialogue: the power of authentic online conversations

John Lewis to open new distribution centre to ‘improve multichannel service’

eBay lengthens returns period ahead of EU legislation

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