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SPEAKER Q&A Julie Briggs head of carriers Boohoo Group


With just over one week to go until ChannelX World – where marketplace experts will come together to shape the future of marketplace retail – Julie Briggs, head of carriers at Boohoo Group shares some of her experience.

How did you got into the carrier industry?
It was purely accidental! Post education, I briefly studied Fashion Design but I was eager to get into the workplace. A full-time opportunity arose to join Littlewoods Group in an operational role. 12 months in, I moved over to the logistical arm of the business, Business Express. Business Express was the carrier provider for Littlewoods Group and providing a delivery services for the group and other mail order businesses, before the online boom exploded!

Tell us about your career journey and why you’ve remained committed to the B2C sector?
I joined Business Express, who at the time created an in-house Customer Service department. This was well before digitalisation was around. Having spent a number of years in this environment, undertaking a number of different roles. I decided to move over to the Commercial team to start my journey in account management. Account management opened up a broader learning taping into all areas of the business, from financial management to marketing. Its’ been fascinating to watch the evolution in the ecommerce and logistics sector. Each day presents a new set of challenges and love taking those challenges on!

What made you move over from carriers to e-tail businesses, and which side do you prefer?
It was a natural progression for me. Working closely with large global multi-channel retailers for many years, understanding their needs and providing solutions adaptable to the market conditions at the time was something I loved. When I was offered the opportunity to work in the carrier team for ASOS & Boohoo, how could I refuse? It’s nice to be on the Retail side and work collaboratively with our carrier partners. I feel incredibly lucky that my careers choices have given me a broad and deep understanding of both sides of the service proposition.

Briggs will be looking at how businesses balance their needs with consumer expectations at ChannelX World next Thursday [13 October 2022]. To hear more from Boohoo and other top retailers including LK Bennett, Emma Bridgewater, Eve Sleep and Debenhams register for your ticket today!

Furthermore, RetailX’s latest research the European Marketplaces 2022 report will be presented, it is available to pre-register for now. The detailed report looks at the Top 15 marketplaces by traffic from Europe to assess their performance for RetailX’s Elite, Leading and Top 500 brands across three key dimensions:

  • How each marketplace is used by brands
  • How easy each is to be used by brands and third parties
  • How easy these marketplaces are to use by consumers.

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