The fourth episode of the latest SubscriptionX podcast series sees Kris Jacobs, Subscriptions Product Owner UK and Ireland at Specsavers, visit the booth for an honest discussion with Katie and Sam on replatforming and having the right technology – or technology partner.
Recorded live during the RetailX Event’s Spring Festival 2024, the episode has Jacobs explaining why implementing the right subscription platform has been key to customer and employee satisfaction.
“Primarily, we want our stores to be somewhere where you come to make a purchase, not where you come to do administration” noted Jacobs.
“Obviously, care is hugely important. Time in the chair in front of an optician is our most precious resource, and the last thing we want to do is to be using that on a task that should be relatively straightforward and simple.”
Listen to the full episode here.
Produced in association with Chargebee, the limited series will discuss how retailers are turning to the subscription business model; how AI will impact creativity; and building a community through customer experience and collaboration.
The final episode will be released next Tuesday, with Richard Sale CEO, Digital Fitness Division at The Original Fit Factory, previously of Peloton, discussing how partnerships can be beneficial in reaching new customer bases, as well as helping with growing marketing costs.
The series was recorded live at SubscriptionX in May 2024, it will return as part of the Autumn Festival 2024.
SubscriptionX II will bring together 40 like-minded subscription leaders, from across sectors, representing a wide range of job functions, who want to be kept abreast of trends and analysis in the industry.
Stay informed:
Our editor carefully curates a daily newsletter filled with up-to-date news, analysis and research, click here to subscribe to the FREE newsletter sent straight to your inbox and why not follow us on Linkedin to receive the latest updates on our research and analysis – UK, Europe and global.
You are in: Home » Subscriptions » Specsavers: Technology partnerships need to be “really open and honest”
Specsavers: Technology partnerships need to be “really open and honest”
Katie Searles
Kris Jacobs, Subscriptions Product Owner UK and Ireland at Specsavers, presenting during the event
The fourth episode of the latest SubscriptionX podcast series sees Kris Jacobs, Subscriptions Product Owner UK and Ireland at Specsavers, visit the booth for an honest discussion with Katie and Sam on replatforming and having the right technology – or technology partner.
Recorded live during the RetailX Event’s Spring Festival 2024, the episode has Jacobs explaining why implementing the right subscription platform has been key to customer and employee satisfaction.
“Primarily, we want our stores to be somewhere where you come to make a purchase, not where you come to do administration” noted Jacobs.
“Obviously, care is hugely important. Time in the chair in front of an optician is our most precious resource, and the last thing we want to do is to be using that on a task that should be relatively straightforward and simple.”
Listen to the full episode here.
Produced in association with Chargebee, the limited series will discuss how retailers are turning to the subscription business model; how AI will impact creativity; and building a community through customer experience and collaboration.
The final episode will be released next Tuesday, with Richard Sale CEO, Digital Fitness Division at The Original Fit Factory, previously of Peloton, discussing how partnerships can be beneficial in reaching new customer bases, as well as helping with growing marketing costs.
The series was recorded live at SubscriptionX in May 2024, it will return as part of the Autumn Festival 2024.
SubscriptionX II will bring together 40 like-minded subscription leaders, from across sectors, representing a wide range of job functions, who want to be kept abreast of trends and analysis in the industry.
Stay informed:
Our editor carefully curates a daily newsletter filled with up-to-date news, analysis and research, click here to subscribe to the FREE newsletter sent straight to your inbox and why not follow us on Linkedin to receive the latest updates on our research and analysis – UK, Europe and global.
Read More
You may also like
Register for Newsletter
Receive 3 newsletters per week
Gain access to all Top500 research
Personalise your experience on IR.net