Specsavers is to use in-store technology and data to transform its customers’ experience in stores across Europe.
The British optical retailer, a Top250 retailer in IRUK Top500 research, has signed a £17.6m deal with Fujitsu that also promises to improve the employee environment by giving staff more information that allows them to track orders and incidents, improving customer service.
The new services will be around improving availability in-store, reducing the cost of delivery and bringing new optical services to market more quickly. It includes infrastructure that will enable Specsavers to roll out new digital platforms in the future. Heightened security measures will be aimed at improving peace of mind for Specsavers’ employees and customers. Some 1,179 stores across Europe will see the new technology implemented.
Phil Pavitt, global CIO at Specsavers, said: “We are more than just about selling glasses; we want to change lives for the better. To do that we need to continuously adapt how we best serve customers. With Fujitsu, we are excited to be partnering with a company that shares our passion for putting the customer first.”
Rupal Karia, managing director, retail and hospitality, UK and Ireland at Fujitsu, said: “Our partnership with Specsavers is one we are particularly proud of given the scale of the project and impact it will have on both customers and employees.
“We are energised by the prospect of bringing together a range of our services and experience to deliver results. Providing Specsavers with a new infrastructure and services will ultimately help Specsavers digitise its business, making Specsavers more agile, without compromising on security. This is only the beginning, and we look forward to seeing our partnership with Specsavers develop in the coming years.”
