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EDITORIAL How retailers are adapting to changing customer behaviour, the climate crisis – and Brexit

17 Sep 2021by Chloe Rigby

GUEST COMMENT Harnessing AI and data to supercharge growth in online retail

17 Sep 2021by Oliver Mennell

GUEST COMMENT Retailers must become tech companies if they want to succeed

16 Sep 2021by Justin Biddle

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Strategy and Innovation

Next to operate Gap’s UK business – both online and in-store

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Online shopping levels seem to settle at new normal as hospitality reopens – but shortages could be affecting retail sales

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Strategy and Innovation

Focuses on how retailers can stand out from the competition in an ever-changing multichannel retail market.

Next to operate Gap’s UK business – both online and in-store

17 Sep 2021by Chloe Rigby

Gap clothing will continue to be sold in UK stores after Next struck a deal to manage the retailer’s brand in the UK

Tesco app update adds barcode scanning to check on local stock

H&M ecommerce sales rise by almost a third as the retailer brings online and the store closer together

Boohoo Group on what makes it successful

UPDATED Coronavirus round-up: the retail response to Covid-19

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

Five ways Screwfix and B&Q are getting it right

How changing customer behaviour is affecting shopping habits

CASE STUDY Zara: augmenting its retail reality

Tesco shows how it adapted as shoppers moved online fast during the Covid-19 lockdown – and counts the costs of change

How Burberry is using digital to strengthen customer relationships during Covid-19

Latest Strategy and Innovation News

JD Sports invests in warehouses to handle ‘adverse consequences of Brexit’ and as UK shopping moves further online

14 Sep 2021

Made reports 61% sales growth as furniture customers move online

14 Sep 2021

Primark measures the ‘pingdemic’ effect on its business, and builds its digital capabilities

13 Sep 2021

Gear4music tackles Brexit shipping challenges – and expands into audiovisual through acquisition

09 Sep 2021

Morrisons looks to improve online profitability, cuts store-based home delivery jobs as it consolidates services, and recruits potential HGV drivers

09 Sep 2021

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