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EDITORIAL How John Lewis, Waitrose, Amazon, Sainsbury’s, Argos and Pets at Home are adapting their strategies as shoppers shift further online

31 Jul 2020by Chloe Rigby

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

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The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

Hobbycraft plans multichannel expansion via small format shops – and says its online sales grew by 200% during the Covid-19 lockdown

Strategy and Innovation

How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

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Strategy and Innovation

Focuses on how retailers' can stand out from the competition in an ever-changing multichannel retail market.

Hobbycraft plans multichannel expansion via small format shops – and says its online sales grew by 200% during the Covid-19 lockdown

03 Aug 2020by Chloe Rigby

Hobbycraft has set out plans for multichannel expansion following on from a financial full-year in which its online sales grew by 19%. This year, the retailer has seen ecommerce turbocharged - ...

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Comments

Retail experts share their observations and opinions

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

GUEST COMMENT Making the most of customer data to improve brand retention

28 Jul 2020by Leyton Ede

GUEST COMMENT How to pivot your Amazon strategy: now and after Covid-19

24 Jul 2020by Ronald Dod

GUEST COMMENT 5 trends transforming digital retail post-crisis

23 Jul 2020by Jean-René Boidron

GUEST COMMENT Omnichannel retail and the future of shopping

21 Jul 2020by Pete Wickes

GUEST COMMENT Efficiency, efficiency… sustainability: how AI can help retailers achieve both goals

17 Jul 2020by Wayne Snyder

GUEST COMMENT Life in 2022: How a Global Pandemic Changed Payments

16 Jul 2020by James Booth

GUEST COMMENT Covid-19 and retail: don’t shelve that online strategy just yet

14 Jul 2020by Lars Larsson

GUEST COMMENT Cybersecurity efforts need to be urgently revised as digital payments gain popularity

10 Jul 2020by Sam Bocetta

GUEST COMMENT Unearthing new revenue streams and routes to profit through the power of digital

09 Jul 2020by Dan Arden

GUEST COMMENT Covid-19: small retailers and their new opportunities

07 Jul 2020by Rory O'Connor

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Frontline

Feedback from the frontline of multichannel retail

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

Consumerism vs. Conscious Commerce: Striking the Balance – New Research by PFS & LiveArea

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

Company Spotlight: James and James Fulfilment

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

How smart rewards programmes will kickstart the economy after COVID-19

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H&M ecommerce sales rise by almost a third as the retailer brings online and the store closer together

Tesco app update adds barcode scanning to check on local stock

UPDATED Coronavirus round-up: the retail response to Covid-19

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

Boohoo Group on what makes it successful

Five ways Screwfix and B&Q are getting it right

How changing customer behaviour is affecting shopping habits

Microsoft working on check-out free tech for retailers, Walmart viewing with interest

The Netflix model: How Philips and Husqvarna are embracing the subscription economy

CASE STUDY Zara: augmenting its retail reality

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Strategy and Innovation News

Games Workshop hails ‘best year so far’ as sales and profits rise despite lockdowns

28 Jul 2020

Toolsation sales grow by more than a third as shoppers use multichannel services to buy during lockdown

28 Jul 2020

Amazon Fresh delivery now free for Prime members in London and the South East – and set to expand further across the UK this year

28 Jul 2020

Card Factory reports online sales rising fast as a result of Covid-19 lockdowns - and shops recovering faster than first expected

28 Jul 2020

Hotel Chocolat expects 3% sales rise after year of two very different halves

24 Jul 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

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