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GUEST COMMENT As clothing brands reach critical Covid pinch point, ecommerce strategies will determine tomorrow's brand winners and losers

11 Aug 2020by Tommy Kelly

EDITORIAL How responding to consumer demand is driving responsible ecommerce

07 Aug 2020by Chloe Rigby

GUEST COMMENT Hybrid retail in the next phase

07 Aug 2020by Chris Purcell

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The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

How are customer expectations changing in a digital post-pandemic world? Study

Brands

How PepsiCo uses ecommerce to learn about its European customers and how they like to buy

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Strategy and Innovation

Focuses on how retailers' can stand out from the competition in an ever-changing multichannel retail market.

How Nova Blooms moved into grocery delivery during lockdown

How Nova Blooms moved into grocery delivery during lockdown

07 Aug 2020by Chloe Rigby

An online flower delivery company that expanded into groceries during Covid-19 lockdowns is now delivering 1,000 food boxes a day

Ecommerce grows at Joules while shop sales decline, especially after Covid-19 – but the retailer remains committed to store-based multichannel model

Strategy and Innovation06 Aug 2020

Ecommerce grows at Joules while shop sales decline, especially after Covid-19 – but the retailer remains committed to store-based multichannel model

356

Strategy and Innovation06 Aug 2020

Naked Wines hails Covid-19 shift towards online sales in the wine market

1176

Strategy and Innovation05 Aug 2020

WH Smith warns that 1,500 jobs could go in review of high street and travel operations

304

Strategy and Innovation04 Aug 2020

Dixons Carphone cuts 800 jobs as it streamlines shop management and focuses on omnichannel retailing

332

Hugo Boss posts second quarter loss after Covid-19 lockdowns – despite 74% growth in online sales

COVID-1904 Aug 2020

Hugo Boss posts second quarter loss after Covid-19 lockdowns – despite 74% growth in online sales

295

Strategy and Innovation03 Aug 2020

Hobbycraft plans multichannel expansion via small format shops – and says its online sales grew by 200% during the Covid-19 lockdown

346

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Comments

Retail experts share their observations and opinions

GUEST COMMENT As clothing brands reach critical Covid pinch point, ecommerce strategies will determine tomorrow's brand winners and losers

11 Aug 2020by Tommy Kelly

GUEST COMMENT Hybrid retail in the next phase

07 Aug 2020by Chris Purcell

GUEST COMMENT Turning resilience into long term revenue

06 Aug 2020by Terry Hunter

GUEST COMMENT Using gamification to drive conversion in retail  

04 Aug 2020by Ben Stirling

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

GUEST COMMENT Making the most of customer data to improve brand retention

28 Jul 2020by Leyton Ede

GUEST COMMENT How to pivot your Amazon strategy: now and after Covid-19

24 Jul 2020by Ronald Dod

GUEST COMMENT 5 trends transforming digital retail post-crisis

23 Jul 2020by Jean-René Boidron

GUEST COMMENT Omnichannel retail and the future of shopping

21 Jul 2020by Pete Wickes

GUEST COMMENT Efficiency, efficiency… sustainability: how AI can help retailers achieve both goals

17 Jul 2020by Wayne Snyder

GUEST COMMENT Life in 2022: How a Global Pandemic Changed Payments

16 Jul 2020by James Booth

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Frontline

Feedback from the frontline of multichannel retail

Scaling in a Crisis: How PetShop.co.uk Handled a 300% Increase in Demand

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

Consumerism vs. Conscious Commerce: Striking the Balance – New Research by PFS & LiveArea

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

Company Spotlight: James and James Fulfilment

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

View More Frontline

Most Viewed

H&M ecommerce sales rise by almost a third as the retailer brings online and the store closer together

Tesco app update adds barcode scanning to check on local stock

UPDATED Coronavirus round-up: the retail response to Covid-19

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

Boohoo Group on what makes it successful

Five ways Screwfix and B&Q are getting it right

How changing customer behaviour is affecting shopping habits

Microsoft working on check-out free tech for retailers, Walmart viewing with interest

The Netflix model: How Philips and Husqvarna are embracing the subscription economy

CASE STUDY Zara: augmenting its retail reality

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Strategy and Innovation News

Hobbycraft plans multichannel expansion via small format shops – and says its online sales grew by 200% during the Covid-19 lockdown

03 Aug 2020

How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

31 Jul 2020

Amazon online grocery sales tripled and its profits doubled in the second quarter of its financial year

31 Jul 2020

John Lewis Partnership outlines a digital-first strategy for world where 20% of Waitrose sales and 60% of John Lewis’ are made online

30 Jul 2020

Argos stops printing its catalogue as most of its customers now shop via mobile

30 Jul 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

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