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EDITORIAL How retailers are making it easier for shoppers to buy in the most convenient way

27 Jul 2021by Chloe Rigby

GUEST COMMENT Cross-border ecommerce must meet local customer expectations

27 Jul 2021by Sarah Clewlow

EDITORIAL Is the online shift here to stay?

23 Jul 2021by Chloe Rigby

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Online sales drive up spending across UK retail to a 31-year high, says ONS

Operations and Logistics

Marks & Spencer rolls out digital click, collect and returns service to stores

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Strategy and Innovation

Focuses on how retailers can stand out from the competition in an ever-changing multichannel retail market.

Games Workshop prospers through digital – but physical sales and operations hit by Covid and Brexit

27 Jul 2021by Chloe Rigby

Games Workshop says its digital offering has never been richer as it reaches thousands of people of people a day through its Warhammer community website and through social media. But its stores had ...

Tesco app update adds barcode scanning to check on local stock

H&M ecommerce sales rise by almost a third as the retailer brings online and the store closer together

Boohoo Group on what makes it successful

UPDATED Coronavirus round-up: the retail response to Covid-19

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

Five ways Screwfix and B&Q are getting it right

How changing customer behaviour is affecting shopping habits

CASE STUDY Zara: augmenting its retail reality

How Burberry is using digital to strengthen customer relationships during Covid-19

Microsoft working on check-out free tech for retailers, Walmart viewing with interest

Latest Strategy and Innovation News

HMV marks its centenary with store openings and live events – including a free Ed Sheeran gig

20 Jul 2021

The Works’ online sales more than double in latest full year – but cannot compensate for store closures

20 Jul 2021

Virgin Wines confident shoppers will still buy wine online post-lockdown

20 Jul 2021

Morrisons trials till-free store at its headquarters

19 Jul 2021

Burberry deploys digital and social to drive fast growth

16 Jul 2021

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