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EDITORIAL How department stores are preparing to reopen their stores post-lockdown, plus Zalando, InPost and more

29 May 2020by Chloe Rigby

GUEST COMMENT Streamlining the payments process in times of coronavirus

29 May 2020by David Jeffrey

GUEST COMMENT How to market your eCommerce brand when the chips are down

28 May 2020by Hannah Stewart

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Ted Baker unveils new digital-first transformation strategy as it resets following £79.9m pre-tax loss

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Primark upbeat about sales prospects as it plans for English stores reopening on June 15

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Strategy and Innovation

Focuses on how retailers' can stand out from the competition in an ever-changing multichannel retail market.

Ted Baker unveils new digital-first transformation strategy as it resets following £79.9m pre-tax loss

01 Jun 2020by Chloe Rigby

Ted Baker today unveiled a digital-first transformation strategy in response to “the structural transition from physical stores to digital retail” – and as it reported a £79.9m pre-tax loss in its ...

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Retail experts share their observations and opinions

GUEST COMMENT Streamlining the payments process in times of coronavirus

29 May 2020by David Jeffrey

GUEST COMMENT How to market your eCommerce brand when the chips are down

28 May 2020by Hannah Stewart

GUEST COMMENT What comes next for the retail industry?

26 May 2020by Philippe Corrot

GUEST COMMENT The three biggest data challenges facing today’s online retailers and how to overcome them

22 May 2020by Alexander Igelsböck

GUEST COMMENT How retailers can create a frictionless customer experience

21 May 2020by Ciaran Bollard

GUEST COMMENT Adapting ecommerce for lockdown and beyond

19 May 2020by Zack Sullivan

GUEST COMMENT Life after lockdown: how retailers can prepare their store go-live strategy

15 May 2020by Emile Naus

GUEST COMMENT Knowledge is power: how to harness in-store mobility to maximise sales

14 May 2020by lee jones

GUEST COMMENT From dark store to hybrid store – adapting to a new world order

12 May 2020by Joe Farrell

GUEST COMMENT The key to reducing online basket abandonment? Keeping up with customer payment preferences

07 May 2020by James Booth

GUEST COMMENT How data helps retailers in a crisis

05 May 2020by Kerry Young

GUEST COMMENT How to implement a long-term IT strategy for retail

01 May 2020by Chloe Rigby

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Frontline

Feedback from the frontline of multichannel retail

Company Spotlight: Coveo

How smart rewards programmes will kickstart the economy after COVID-19

How smart rewards programmes will kickstart the economy after COVID-19

Customer retention matters more than ever. Here’s how to manage it

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paper Expert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This Year Expert partner: Yext

Making a meaningful difference through times of crisis

Making a meaningful difference through times of crisis Expert partner: Pure360

Maintaining relevant personalisation tactics during the coronavirus crisis

Maintaining relevant personalisation tactics during the coronavirus crisis Expert partner: Pure360

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

Shoppers trust personal recommendations more than any other brand advertising Expert partner: Mention Me

Listen Up CX Execs. Have you forgotten your most important customer?

Listen Up CX Execs. Have you forgotten your most important customer? Expert partner: Critizr

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H&M ecommerce sales rise by almost a third as the retailer brings online and the store closer together

UPDATED Coronavirus round-up: the retail response to Covid-19

Tesco app update adds barcode scanning to check on local stock

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

Boohoo Group on what makes it successful

Five ways Screwfix and B&Q are getting it right

How changing customer behaviour is affecting shopping habits

Microsoft working on check-out free tech for retailers, Walmart viewing with interest

The Netflix model: How Philips and Husqvarna are embracing the subscription economy

How to 'do' Amazon Go on a budget: 5 practical retail tech solutions

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Strategy and Innovation News

Topps Tiles expects all stores to reopen by the end of June as it regroups post-lockdown

19 May 2020

French Connection sees online sales rise by 44% - but says business won’t be back to normal for some time

19 May 2020

N Brown Group sales down by a quarter in the last six weeks

19 May 2020

Aldi teams up with Deliveroo to test home delivery for groceries

18 May 2020

Boohoo raises war chest to spend on pandemic buying opportunities

15 May 2020

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Frontline

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paper Expert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This Year Expert partner: Yext

Making a meaningful difference through times of crisis Expert partner: Pure360

Maintaining relevant personalisation tactics during the coronavirus crisis Expert partner: Pure360

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

Shoppers trust personal recommendations more than any other brand advertising Expert partner: Mention Me

Listen Up CX Execs. Have you forgotten your most important customer? Expert partner: Critizr

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