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EDITORIAL How retailers from Holland & Barrett to Next are adapting to meet customers’ new needs

25 Sep 2020by Chloe Rigby

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

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The 2020 RetailX Europe Top1000

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Strategy & Innovation

Boohoo sets out how it will deal with ‘substantially true’ supply chain allegations of poor working conditions and low pay

Peak

Warnings of strong ecommerce demand this Christmas as customers shift online – threatening in-store jobs

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Strategy and Innovation

Focuses on how retailers' can stand out from the competition in an ever-changing multichannel retail market.

Mothercare on how it has moved on from UK high street retailing to focus on becoming a global brand

25 Sep 2020by Chloe Rigby

This autumn, Mothercare products will be available exclusively from Boots in the UK, both online and in-store as the business has now completed its transition from retailer to brand

Strategy and Innovation24 Sep 2020

DFS sales and profits fall as a result of the Covid-19 lockdown, although online sales remain strong and business now recovering

245

Strategy and Innovation24 Sep 2020

Holland & Barrett customers can now build their shopping basket from the Covid-secure queue

321

Strategy and Innovation24 Sep 2020

Pets at Home sees shoppers continue to buy in a ‘new normal’ pattern, supported by its omnichannel capability

233

Kingfisher fast tracks multichannel investment after business bounces back online from Covid-19

Strategy and Innovation22 Sep 2020

Kingfisher fast tracks multichannel investment after business bounces back online from Covid-19

499

Strategy and Innovation21 Sep 2020

Superdry expects shoppers’ shift online to continue, as it reports a 19% fall in full-year revenues and a bottom line loss of £166.9m

437

Location18 Sep 2020

New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

411

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Comments

Retail experts share their observations and opinions

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

GUEST COMMENT Why the retail sector cannot afford to lose sight of ecommerce

22 Sep 2020by Tony Preedy

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

GUEST COMMENT Making supply chains more resilient to the next disruption

15 Sep 2020by Ken Fleming

GUEST COMMENT Retail winners are embracing an AI-enabled supply chain

11 Sep 2020by Vikram Murthi

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020by Adhish Kulkarni

GUEST COMMENT The role of the store in the 90% economy

08 Sep 2020by Andy Halliwell

GUEST COMMENT Eight in 10 UK customers are still cautious about physical shopping – here’s how brands stay relevant in the ‘new normal’

04 Sep 2020by James Manderson

GUEST COMMENT WhatsApp Business: Fashion’s new runway, storefront and service centre?

03 Sep 2020by Jean Shin

GUEST COMMENT The challenges and benefits of using payment gateway integrations

01 Sep 2020by Sam Bocetta

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Frontline

Feedback from the frontline of multichannel retail

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H&M ecommerce sales rise by almost a third as the retailer brings online and the store closer together

Tesco app update adds barcode scanning to check on local stock

UPDATED Coronavirus round-up: the retail response to Covid-19

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

Boohoo Group on what makes it successful

Five ways Screwfix and B&Q are getting it right

How changing customer behaviour is affecting shopping habits

Microsoft working on check-out free tech for retailers, Walmart viewing with interest

The Netflix model: How Philips and Husqvarna are embracing the subscription economy

CASE STUDY Zara: augmenting its retail reality

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Strategy and Innovation News

New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

18 Sep 2020

How Next is seeing the way customers buy change as a result of Covid-19

17 Sep 2020

Ocado detects channel shift as third-quarter retail revenues rise 52% on last year – even before launch of popular M&S range

15 Sep 2020

Amazon offers luxury brands a new route to market

15 Sep 2020

ScS expands its workforce as business booms following lockdown

15 Sep 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

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