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Survey reveals 20% of UK online shoppers regularly miss deliveries


A fifth of British consumers are regularly missing deliveries, according to a survey.
The poll of over 2000 shoppers, commissioned by InPost and conducted by YouGov, found 2% of consumers saying they “always” missed home deliveries and 18% saying they often missed them.

Younger consumers tended to miss more deliveries, with 32% of 18 to 24-year-olds and 37% of 25 to 34-year-olds doing so.

However, 43% of shoppers said they were able to collect deliveries from neighbours. This rose to 47% amongst over-55s but fell to 37% for 25 to 34-year-olds and 28% for 18 to 24-year-olds.

The research also found that 17% of consumers had never needed an item delivered quickly.

Jason Tavaria, CEO of InPost, said: “It is no secret that the UK delivery market is at breaking point, with 9.5 million parcels sent across the country each day.

“The findings…shine a light on other interesting behavioural traits. While older shoppers think nothing of relying on neighbours accepting deliveries on their behalf, younger buyers seek more independence and control over their orders.

“Collection at parcel lockers not only eases the logistical headache for consumers, retailers and delivery drivers, but can also have a positive environmental impact by taking vehicles off the road and ensuring delivery first time, every time.”

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