The recently published DeliveryX Returns 2023 report looked at how the Scottish footwear retailer has partnered with a carrier, a supermarket chain and a parcel locker firm to give shoe returners a host of options.
Schuh has an incredible year-long returns policy, it will provide a refund or exchange for unused items returned within 365 days. As well as returning to its own stores, it also has a range of partnerships in place to ensure returns are as easy as possible for its customers.
The branded shoe stockist, which sells over 80 brands including Converse, Vans, UGG, Nike, Adidas, allows shoppers looking to send back unwanted items to one of over 600 Asda stores across the UK. This collaboration enables its customers, who have pre-printed a label, to return items seven days a week using the supermarket’s ‘toyou’ service. For those without printing facilities, Schuh customers can drop off returns at one of the thousands of Yodel locations using a returns form.
Schuh is also a retailer adopting the use of parcel lockers for convenient print-free returns for its customers, with items that can fit in a 41cm x 38cm x 64cm space. It deploys InPost’s instant return service which allows customers to scan a QR code at any InPost locker, and then place the parcel in the secure locker.
Alice Cleary, chief marketing officer at Schuh, says: “At Schuh we always strive to offer our customers the easiest and most convenient options. It’s fantastic we can partner with InPost to offer such a hassle-free method of return.
“As a business we are constantly looking for ways to operate more sustainably and minimise wastage, so the fact ‘Instant Returns’ is paperless with no need for a printer means it’s the perfect fit for Schuh.”
This feature originally appeared in the DeliveryX Returns 2023 report. Download in full here.