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TDC 2020: John Lewis, Holland & Barrett and AO lead packed agenda


John Lewis, Holland & Barrett and AO are among the top-tier retailers speaking at The Delivery Conference 2020 next month.
Taking place at the Royal Lancaster London on 4 February, the event will focus on how the ecommerce industry can provide a personalised and connected experience across all channels to meet changing customer expectations. Key topics will include sustainability and global consumer trends.

TDC Global is the post-peak gathering of the eCommerce community, bringing together 1300+ attendees – 70% of which are from the leading retailers and brands.

The event will open with an address from Metapack’s chief revenue officer, who will introduce the keynote speakers including Martin Newman, founder of The Customer First Group and Brody Buhler, global managing director for post and parcel at Accenture.

It will then feature a sustainability panel moderated by InternetRetailing editor-in-chief Ian Jindal, featuring Dr. Clemens Beckmann, head of smart cities and last mile solutions at Deutsche Post AG, Santiago Navarro, CEO at Garçon Wines, Mike Peirce, corporate partnerships director at The Climate Group and Richard McGreevy, strategy and planning manager, Transport for London.

This will be followed by a packed agenda of speakers, with retailer representatives including John Roberts, CEO of AO, Ben Farrell, head of operational support at Waitrose and John Lewis, Paz Khorana, head of ecommerce operations at Holland & Barrett.

Representatives of the carrier sector include Sam Holden, chief commercial officer at Yodel and Martin de Lange, CEO at Hermes UK.

Other speakers include:

  • Andrew Busby, Founder & CEO, Retail Reflections
  • Zana Busby, Director, Retail Reflections
  • Daniel Hulme, CEO, Satalia
  • Byron Dunne, General Manager, Northern Europe, Urbantz
  • Dave Dowman, Head of Fulfilment, FedEx
  • Chris Haigton, Head of OutBound Logistics, Shop Direct
  • Garrett Bridgeman, Managing Director of Mails & Parcels, An Post Commerce
  • Shea Felix, Senior Director, GlobalPost
  • Martin Newman, Founder, The Customer First Group
  • Denis Ilin, Deputy Director General for International Business, Russian Post

Bruce Fair, Chief Revenue Officer at Metapack, said: “TDC is unique. It takes place at the opportune moment in the year when eCommerce retailers and the delivery community are taking stock of Peak and the festive season. The 2020 event will not disappoint, with fantastic speakers and presentations, thought-provoking panels, the popular solutions showcase and an insight into research data that highlights some of the key trends that are shaping our industry today.”

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