Technology

Focuses on the emerging technologies that are set to transform the way retailers use data to create more personalised experiences. With an in-depth analysis on cloud platforms, artificial Intelligence and virtual reality.

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020by Paul Skeldon

AO, the UK’s largest online electricals retailer, continues its quest to drive growth through exceptional customer service, by applying artificial intelligence (AI) to better segment and target ...

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Retail experts share their observations and opinions

GUEST COMMENT Hybrid retail in the next phase

07 Aug 2020by Chris Purcell

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06 Aug 2020by Terry Hunter

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04 Aug 2020by Ben Stirling

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31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

GUEST COMMENT Making the most of customer data to improve brand retention

28 Jul 2020by Leyton Ede

GUEST COMMENT How to pivot your Amazon strategy: now and after Covid-19

24 Jul 2020by Ronald Dod

GUEST COMMENT 5 trends transforming digital retail post-crisis

23 Jul 2020by Jean-René Boidron

GUEST COMMENT Omnichannel retail and the future of shopping

21 Jul 2020by Pete Wickes

GUEST COMMENT Efficiency, efficiency… sustainability: how AI can help retailers achieve both goals

17 Jul 2020by Wayne Snyder

GUEST COMMENT Life in 2022: How a Global Pandemic Changed Payments

16 Jul 2020by James Booth

GUEST COMMENT Covid-19 and retail: don’t shelve that online strategy just yet

14 Jul 2020by Lars Larsson

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Frontline

Feedback from the frontline of multichannel retail

Company Spotlight: Fetchify

Scaling in a Crisis: How PetShop.co.uk Handled a 300% Increase in Demand

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

Consumerism vs. Conscious Commerce: Striking the Balance – New Research by PFS & LiveArea

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

Company Spotlight: James and James Fulfilment

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

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Tesco app update adds barcode scanning to check on local stock

GUEST COMMENT Retailers’ enthusiasm for digital signage and wi-fi requires network investment

New EU regulation will require a two-factor payment authentication to protect retailers: Mastercard

The barcode is officially 40 years old today – and it has been key to ecommerce

How to 'do' Amazon Go on a budget: 5 practical retail tech solutions

82% of consumers want to view-and-feel products in-store before purchasing online: study

Sainsbury’s opens doors of first UK till-free convenience store that's open to the public; Argos launches self-service store

New Mastercard digital smart mirror enables shoppers to pay from the changing room

60% of global shoppers favour an Amazon Go-like experience, study finds

Marks & Spencer partners with Microsoft on artificial intelligence

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

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WEBINAR OVERVIEW AI to survive and thrive in ecommerce with Coveo and Accenture

22 Jun 2020

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10 Jun 2020

GUEST COMMENT How retailers can create a frictionless customer experience

21 May 2020

Do robots hold the key to trading under social distancing? Not if Ocado’s experience is anything to go by

06 May 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

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