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EDITORIAL How department stores are preparing to reopen their stores post-lockdown, plus Zalando, InPost and more

29 May 2020by Chloe Rigby

GUEST COMMENT Streamlining the payments process in times of coronavirus

29 May 2020by David Jeffrey

GUEST COMMENT How to market your eCommerce brand when the chips are down

28 May 2020by Hannah Stewart

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RXUK Top500 Report 2020

The RetailX UK Top500 2020

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Strategy & Innovation

Zalando becomes first retailers to demand partners brands measure their sustainability

COVID-19

How department stores are planning their store reopenings

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Focuses on the emerging technologies that are set to transform the way retailers use data to create more personalised experiences. With an in-depth analysis on cloud platforms, artificial Intelligence and virtual reality.

GUEST COMMENT How retailers can create a frictionless customer experience

21 May 2020by Ciaran Bollard

Customer experience (CX) will overtake price and product as the key brand differentiator by the end of 2020, according to a recent study on consumer trends. Here is what that means

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Comments

Retail experts share their observations and opinions

GUEST COMMENT Streamlining the payments process in times of coronavirus

29 May 2020by David Jeffrey

GUEST COMMENT How to market your eCommerce brand when the chips are down

28 May 2020by Hannah Stewart

GUEST COMMENT What comes next for the retail industry?

26 May 2020by Philippe Corrot

GUEST COMMENT The three biggest data challenges facing today’s online retailers and how to overcome them

22 May 2020by Alexander Igelsböck

GUEST COMMENT How retailers can create a frictionless customer experience

21 May 2020by Ciaran Bollard

GUEST COMMENT Adapting ecommerce for lockdown and beyond

19 May 2020by Zack Sullivan

GUEST COMMENT Life after lockdown: how retailers can prepare their store go-live strategy

15 May 2020by Emile Naus

GUEST COMMENT Knowledge is power: how to harness in-store mobility to maximise sales

14 May 2020by lee jones

GUEST COMMENT From dark store to hybrid store – adapting to a new world order

12 May 2020by Joe Farrell

GUEST COMMENT The key to reducing online basket abandonment? Keeping up with customer payment preferences

07 May 2020by James Booth

GUEST COMMENT How data helps retailers in a crisis

05 May 2020by Kerry Young

GUEST COMMENT How to implement a long-term IT strategy for retail

01 May 2020by Chloe Rigby

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Frontline

Feedback from the frontline of multichannel retail

Company Spotlight: Coveo

How smart rewards programmes will kickstart the economy after COVID-19

How smart rewards programmes will kickstart the economy after COVID-19

Customer retention matters more than ever. Here’s how to manage it

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paper Expert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This Year Expert partner: Yext

Making a meaningful difference through times of crisis

Making a meaningful difference through times of crisis Expert partner: Pure360

Maintaining relevant personalisation tactics during the coronavirus crisis

Maintaining relevant personalisation tactics during the coronavirus crisis Expert partner: Pure360

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

Shoppers trust personal recommendations more than any other brand advertising Expert partner: Mention Me

Listen Up CX Execs. Have you forgotten your most important customer?

Listen Up CX Execs. Have you forgotten your most important customer? Expert partner: Critizr

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GUEST COMMENT Retailers’ enthusiasm for digital signage and wi-fi requires network investment

New EU regulation will require a two-factor payment authentication to protect retailers: Mastercard

Tesco app update adds barcode scanning to check on local stock

The barcode is officially 40 years old today – and it has been key to ecommerce

How to 'do' Amazon Go on a budget: 5 practical retail tech solutions

82% of consumers want to view-and-feel products in-store before purchasing online: study

Sainsbury’s opens doors of first UK till-free convenience store that's open to the public; Argos launches self-service store

New Mastercard digital smart mirror enables shoppers to pay from the changing room

60% of global shoppers favour an Amazon Go-like experience, study finds

Marks & Spencer partners with Microsoft on artificial intelligence

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Technology News

Amazon creates business arm selling automated checkout to retailers – and shoppers are keen to try it

11 Mar 2020

Chatbots to facilitate $142bn of retail spend by 2024, driven by omnichannel strategies

11 Mar 2020

Parkour to your door: Argos offers special delivery for lightning-fast new Samsung 5G phone – is this the answer to delivery woes?

05 Mar 2020

Developers of a new AR platform promise the technology can bridge the gap between online and physical retailing

02 Mar 2020

Amazon launches its first grocery store to feature checkout-free shopping

25 Feb 2020

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Frontline

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paper Expert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This Year Expert partner: Yext

Making a meaningful difference through times of crisis Expert partner: Pure360

Maintaining relevant personalisation tactics during the coronavirus crisis Expert partner: Pure360

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

Shoppers trust personal recommendations more than any other brand advertising Expert partner: Mention Me

Listen Up CX Execs. Have you forgotten your most important customer? Expert partner: Critizr

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