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How AI and Machine Learning Affect Retail in 2019

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EDITORIAL How IRUK Top500 retailers are changing the way they sell in-store and online

19 Feb 2019by Chloe Rigby

GUEST COMMENT How to localise your customer service approach to better serve your European customers

19 Feb 2019by Demetrius Williams

How retailers are investing across channels – reflecting the way that shoppers buy

15 Feb 2019by Chloe Rigby

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IRUK Top500 2019

Operations & Logistics

Strategy & Innovation

Restaurants may ‘need to invest in own tech’ to meet consumer demand for voice and mobile delivery

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Shoppers could lose out across sales channels if the Sainsbury’s and Asda merger goes ahead, warns the CMA

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Focuses on the emerging technologies that are set to transform the way retailers use data to create more personalised experiences. With an in-depth analysis on cloud platforms, artificial Intelligence and virtual reality.

John Lewis Partnership names six businesses that could help it reimagine the store

19 Feb 2019by Chloe Rigby

John Lewis Partnership has named six businesses that could help it change the way that shoppers buy in-store in the future. The news comes at a time when, says the partnership, retailers now have no ...

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Comments

Retail experts share their observations and opinions

GUEST COMMENT How to localise your customer service approach to better serve your European customers

19 Feb 2019by Demetrius Williams

GUEST COMMENT Virtual, augmented, mixed: ‘seasonal realities’ and retail opportunities

15 Feb 2019by Anna Watkins

GUEST COMMENT The barriers to voice and visual search implementation: what are they and how are they overcome?

14 Feb 2019by Sam Rutley

GUEST COMMENT Agency trust is the root of success in retail marketing

12 Feb 2019by Ian Tansley

GUEST COMMENT What can retailers learn from traditional Christmas markets as they adapt to the digital age?

08 Feb 2019by Scott Clarke

GUEST COMMENT How retailers can capitalise on Valentine’s Week

07 Feb 2019by Sander Roose

GUEST COMMENT Customer retention: create a one-on-one experience

05 Feb 2019by Itza Bocken

GUEST COMMENT Customer value in-person customer service in the age of digital

01 Feb 2019by Rajnish Sharma

GUEST COMMENT Why biometrics are the need of the hour for customer experience and security

31 Jan 2019by Stan Swearingen

GUEST COMMENT All is not lost for the high street as technology takes front foot for retailers

29 Jan 2019by Matt Sebek

GUEST COMMENT How true voice search will change marketing and the way we buy our cheese

25 Jan 2019by Chris Simmance

GUEST COMMENT Payment by invoice: Giving EU something to think about

24 Jan 2019by Claire Gates

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Frontline

Feedback from the frontline of multichannel retail

AI - Top 5 ways that AI empowers merchandising Sponsored

How AI can supercharge your customer teams Sponsored

Making Gains? Klarna’s Pay later service now available to Gymshark customers in the UK & Nordics Sponsored

Digital Sales Assistants: Bringing The Best of Human-to-Human Sales Interactions To Digital Channels Sponsored

Welcome to the forefront of AI Sponsored

Love, loyalty, and living the AI dream Sponsored

Are You Asking The Wrong Question About WMS? Sponsored

When click and collect drives sales: how to ensure you’re providing customers with the right experience

Omnichannel: Will it work for your business? Sponsored

Many Unhappy Returns Sponsored

P&N Homewares partner with CML to support expansion into Europe and drive customer experience. Sponsored

Company Spotlight: HubBox

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GUEST COMMENT Retailers’ enthusiasm for digital signage and wi-fi requires network investment

How to 'do' Amazon Go on a budget: 5 practical retail tech solutions

New EU regulation will require a two-factor payment authentication to protect retailers: Mastercard

Marks & Spencer partners with Microsoft on artificial intelligence

New Mastercard digital smart mirror enables shoppers to pay from the changing room

60% of global shoppers favour an Amazon Go-like experience, study finds

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

82% of consumers want to view-and-feel products in-store before purchasing online: study

Tesco joins growing number of checkout-less shopping trials – but do consumers want it?

The blockchain effect: how this upcoming technology looks set to affect retail

Latest Technology News

Start-up aims to offer Amazon Go-like experience for all – using smart trolleys

22 Jan 2019

Jägermeister uses new age verification technology to ensure its shoppers are old enough to buy alcohol

22 Jan 2019

PREDICTIONS 2019 How will emerging technologies from augmented reality to voice search evolve over the coming year?

18 Jan 2019

Shelves that re-order food, recipe-suggesting fridges and buying clothes they see on TV – some of the things consumers want to see in 2019

16 Jan 2019

American Eagle Outfitters changes up in-store experience with interactive fitting rooms

11 Jan 2019

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