Today’s Internet Retailing newsletter reports on a week of ups and downs. Tesco’s online grocery deliveries were up – but its full-year sales and losses were both down, with the latter hitting a record low in the company’s history.
Then, ONS figures showed, online sales were up, compared to a year ago, but down compared to next month.
Amazon and eBay both reported rising sales in the first quarter of their financial years, but Amazon reported losses at the bottom line.
The picture, however was more straightforward for Travis Perkin-owned Wickes, as it reported rising sales fuelled by multichannel innovations, while Zalando also showed the business was on the up as it opened its first technology centre outside Germany.
Today’s guest comment comes from Andrew Jensen of IBM, who considers the advantages of the omnichannel customer experience.
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Our research reports
Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.