The majority of Tesco’s one-hour delivery service orders arrive within 30 minutes, according to new figures seen by The Grocer.
Tesco Whoosh, which offers delivery in 60-minutes for a flat fee of £5, was launched from a Wolverhampton store in May 2021, and now covers 400 locations. Tesco plans to have the service in at least 600 stores by the end of next year.
Despite being an hourly service, more than 90% of Whoosh orders arrive within half that time with just 1% out-with 60 minutes. This is being achieved through partnerships with the likes of Uber Eats and courier company Stuart.
Stuart deploys bikes, mopeds and cars to carry out the orders which are often picked from the shelves by Tesco staff.
“We are delighted to partner with Tesco at a time when dynamic delivery is an integral part of meeting the needs of businesses and consumers,” said Brendan Hamill, general manager at Stuart UK.
“By working together, Stuart’s technology will enable fast last mile deliveries from Tesco stores across the UK and we look forward to further strengthening our partnership with the retailer in the future.”
Whoosh has also been able to use Tesco’s Urban Fulfilment Centres (UFCs) to ensure speed of delivery. Ken Murphy, Tesco CEO, said this allowed them to “capture an order and process it in seven minutes through a UFC”.
“So all of a sudden you could be offering a much bigger shopping spree in a much shorter time frame than we’re currently doing.”
Furthermore, Tesco has abandoned its partnership with rapid delivery start-up Gorillas – now the subject of takeover talks with rival Getir.
“We remain focused on being the most convenient retailer for our customers across the UK and we continue to offer fast delivery via our Whoosh service,” a Tesco spokeswoman told The Grocer at the time.