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The latest developments in multichannel and ecommerce

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Today we report on the latest advances in the multichannel and ecommerce industry. We report on Boots as it takes a new approach to mobile apps in its business, on Wickes and Travis Perkins as they look to improve their use of multichannel, on M&S on its bricks and clicks strategy for the Chinese market, and Thorntons on its growing online sales – but falling revenues from stores and supermarkets.

We look ahead to our annual Internet Retailing Expo (IRX 2015) today, with an interview with Celia Pronto of Ford Retail, on what digital means for the retail board, and with analysis of what wearables could mean for the future of retail from Craig Smith of REPL.

Our webinars

On March 19, we host the first in our series of IRUK 500 webinars. Social media and retail: living in a world of extreme customer expectation is at 2pm on March 19. Click here to find out more or to register for the free event.

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. Click on the links to download your free copies of the Seasonal Commerce Report and Customer Experience Report.

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