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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Online retail sales grew by 11% in July: IMRG

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Online retail sales grew by 11% in July: IMRG
Online retail sales grew by 11% in July: IMRG
Online retail sales grew by 11% in July. The figure, from the latest IMRG Capgemini e-Retail Sales Index, represents the slowest sales growth for the month since July 2013, and contrasts with July 2016, when commerce grew by 18.6%. So far in 2017, online sales have grown by 12%.

IMRG suggests that discounting was the key driver of sales in July: the month saw Amazon Prime Day, with an associated week-long lead up of promotions, while other retailers also launched their seasonal sales events.

It also says that spending was up on smartphones and tablets. Average basket values (ABV) on mobile devices was also markedly higher in July – with the ABV on smartphones up 21%, while for tablets it was up 17%. IMRG says that may be because the "multi-context nature of mobile devices means they are well suited to the kind of impulse shopping that is stimulated by major discounting periods such as when retailers launch their summer sales".

There was also a notable increase in the percentage of site visitors completing a purchase on online retailer sites in July, with the overall conversion rate reaching 5.8%, 21% higher than a year ago. The clothing and home and garden sectors in particular saw jumps in conversion rates, which were up 43% and 83% respectively. The fact that the conversion rate rise wasn’t matched by a similar boost in online sales revenue growth suggests that discounting activity was high in July, with the summer sales period in full flow and retailers under pressure from Amazon Prime Day.

Justin Opie, managing director, IMRG , said: “87% of respondents to a recent retailer survey we ran claimed that the event has not led them to adapt their summer sales strategies – it does after all already fall during one of retail’s major discounting periods. Yet overall market growth of +11% for July, while solid enough, is probably a bit below expectation – while Amazon reported growth of +60% year-on-year for their 30-hour Prime Day period. Conversion rates being up sounds positive, but the fact that it didn’t deliver a similar boost to sales revenue growth suggests discounting was probably a factor in driving more visitors to complete a purchase. Prime Day is an established event in the calendar now and it may be exerting an impact judging by this month’s results, although other factors – such as rising inflation and consumer confidence – may also be at play.”

Looking at specific sectors, sales growth for the electricals sector was down (-5%) in July, following an even sharper drop in June (-13.9%), which, says IMRG, may be related to shopper awareness around Amazon Prime Day and the promise of getting a deal on electrical products during that event. The home and garden sector, meanwhile, was up by 25% – a strong performance probably boosted by the hot weather in July.

Bhavesh Unadkat, principal consultant in retail customer engagement design at Capgemini , said: “We’re seeing the slowdown in purchasing continue across July as this trend of low consumer confidence lingers. With the pound almost running level with the euro luxury purchases and ‘nice-to-haves’ are hit hardest. While conversion rates are up broadly speaking, this is only with repeat buys or necessities. Even with enticing luxury offers made available to try and compete with Prime Day, more browsing choice lead to a further dip in conversion for these categories with consumers browsing more but buying proportionately less.”
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