With many retailers reporting that their online sales are growing 10 times faster than their store businesses, it’s clear retail is undergoing a profound change. It may even be that, rather than retailers trying to mimic the bricks-and-mortar store experience online, we will see a complete change so that retail spaces are built in ways that draw on the digital experience first and foremost.
This poses a huge challenge to retailers. And there are other challenges too, such as how to build fulfilment offerings that match and even exceed customer expectations. These are themes we will explore in even greater depth in a second Dimension Report.
In this Dimension Report you will find:
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