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UPS launches new Returns Manager tool


UPS has launched a new free online tool, UPS Returns Manager, that allows e-commerce merchants to customise return shipments according to their policy.
The tool allows UPS business customers to manage return shipments without having to integrate new technology into their own IT systems. Meanwhile consumers using the service can print a return shipping label directly from tracking (website and mobile) and from email alerts or from UPS Store locations.

The new tool launches first on August 14 in the US and then in 43 additional countries.

“Online returns are a headache for many merchants and their customers. The UPS Returns Manager makes the process a lot easier,” said Stu Marcus, UPS vice president of customer technology marketing. “It’s perfect for any shipper, especially small and mid-sized merchants that lack this capability in-house. UPS is the first logistics provider to offer the ability to create a return shipment through a tracking results page.”

The new service allows UPS shippers to administer authorised return shipments, set their service level, request a reason for return and see reports on their shipments.

The outbound and return packages are linked in tracking, allowing for easy association of the two shipments.

Image credit: UPS

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