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Volkswagen launches in-car delivery in Spain


Volkswagen is allowing Spanish customers to have parcels delivered to their cars through a new service.
Customers will be able to select the service from amongst other possibilities such as home delivery. They specify a time slot and the area the car will be parked in, authorising Volkswagen at the same time to remotely unlock the car’s boot.

Couriers from the company Nacex will be able to use geolocation to find the car and make a request to unlock it using a mobile application. It will automatically shut after 30 seconds.

Pilots of the service are taking place this month, with the view to launching the service commercially in October. The service will be available for all cars that have the “remote lock and unlock” functionality provided by Volkswagen’s security service.

Volkswagen said it was introducing the service as part of an “ecosystem” built around the car, aiming to capitalise on the “ecommerce boom”.

Pedro Mateos, director Customer Experience at Volkswagen Spain, said: “We Deliver is the first of a whole ecosystem of services around the car focused on making our customers’ lives easier. Today we start with the delivery of packages, but a wide range of possibilities opens up.

“With Nacex we have found an ideal partner to start it thanks to its experience as a reference company in the sector, the breadth of its network throughout Spain and the constant application of innovations as a key axis to improve customer service.”

Manuel Orihuela, deputy general manager of Nacex, said: “We are very satisfied with the alliance started with Volkswagen. As of October, our customers will be able to receive their shipments with total security and confidence in the trunk of their cars.

“With this new service we offer an innovative service that focuses on technology and security to simplify the customer experience with deliveries.”

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