The internet, as Rowan Gormley of Naked Wines notes in today’s Internet Retailing story about his site’s recent funding injection, has changed the way retailing happens. Not only, as Gormley says, has it made it possible for winesellers such as him to cut the costs of buying wine, it’s also changed the way that we buy groceries. Small wonder, then that the Co-op is today reported to be on the verge of trialling online food sales. And today’s guest comment, from Shane Lake of Hungry House, also considers how the internet has changed the takeaway experience. Read the newsletter stories below for more.
In today’s newsletter we also report on the latest Hot Shops 50 from IMRG and Experian Hitwise, on John Lewis’ bank holiday hopes and on Kate Bostock’s move to Coast.
We have an upcoming date in our series of free-to-attend webinars to let you know about today.
On Thursday September 5, Nuance focuses on customer service in, Creating satisfied customers – meet Nina Web, the new face of online customer experience. Tim Atkinson, business development director at Nuance, is the speaker for this event, to be held at 11am. He’ll be showing how Nuance’s intelligent virtual assistant can talk to, serve and listen to customers around the clock, and demonstrating how it works for existing customers including Coca Cola and Michelin. Click here for more information and to register.
And on Wednesday September 11, Silverpop explains how personalised multichannel experiences will ensure your customers love you to death in Behavioural marketing and how to get your customers to love you. The event takes place at 3pm – register and find out more by clicking here.
More information about our webinar programme is available here.
The 8th Internet Retailing Conference will be held on October 16 in London, when keynote speakers will include Sir Stuart Rose, chairman of Ocado and Dressipi, and Laura Wade-Geary, executive director, multichannel ecommerce, Marks & Spencer. For more details, visit www.internetretailingconference.com.
Co-op expected to trial online grocery sales
Naked Wines wins investment to finance ongoing international expansion
GUEST COMMENT Takeaways go online
John Lewis looks to the bank holiday for a sales boost
Netflix fastest riser in hot shops 50, while travel companies dominate
Kate Bostock to lead Coast on its journey as a standalone omnichannel retailer