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What will 2017 bring for ecommerce and multichannel retailers?

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In today’s InternetRetailing newsletter, we’re wishing our readers a happy and prosperous New Year. It’s a year which looks, from here, more than usually uncertain as we wait to find out what Brexit will mean for the industry, long-term. That’s one of the subjects tackled in the third and final part of our 2017 retail predictions, in which industry experts share their thoughts on what the year has in store for multichannel and ecommerce retailers. Today’s chosen trends range from the global to the individual, in the form of personalisation.

Details have yet to emerge on how retailers traded over Christmas (although rest assured that we’ll be bringing you the big picture as it becomes clear over the coming weeks). Nonetheless, Royal Mail is forecasting with confidence that some of those purchases will be on their way back today, on what it’s dubbing Take Back Tuesday – one of the biggest days for posting returns of the year.

We’re also looking ahead to the first InternetRetailing B2B Summit, to be held in Berlin later this month, with an interview with Klaus Göldenbot of RS Components on how his B2B company tackled the challenge of introducing B2B to the business.

One thing that’s certain for 2017 is that at InternetRetailing our focus will remain on leading Top500 retailers from the UK and Europe, analysing the strategies used by those traders that perform most strongly in our research. Today we have a look at the strategy at both Elite retailer Amazon and Top150 trader Quiz.

Today’s guest comment comes from Luke Griffiths of Klarna, who makes the case for payment as an important tool in making the most of the mobile opportunity.


Click to visit the Internet Retailing webinars page to catch up on the latest webinars.


The first InternetRetailing Events B2B Summit will be held in January in Berlin. Click here for more information.

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