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"RetailX & Guests" with Liberty London - a bimonthly studio conversation: retail, research

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Why appearing local is the key to success – case studies on Best Buy Canada, RS Components

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EDITORIAL How Top500 retailers are serving customers this lockdown Black Friday; plus Arcadia Group works to avoid administration

27 Nov 2020by Chloe Rigby

GUEST COMMENT: Why are more and more online retailers using digital asset management?

27 Nov 2020by Mike Paxton

EDITORIAL Omni-channel: retailers face a balancing act

26 Nov 2020by Paul Skeldon

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Growth 2000 UK Report 2020

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PEAK 2020 How shoppers bought and how retailers used digital marketing on Black Friday

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UPDATED PEAK 2020 Mapping the course of lockdown Black Friday

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Whitepapers

Delving into the more niche areas of successful mutlichannel retailing operations.
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Made to order: Sustaining service and pivoting to omnichannel with a flexible supply chain

Whitepapers13 Nov 2020

The Covid-19 pandemic has not created the weaknesses in modern supply chains, but it has exposed them in a sudden and dramatic way.

Report in Full

The range challenge: Offering more for less in the 2020 shift online

Whitepapers19 Oct 2020

Report in Full

Customer Delivery Online Operations and Logistics Product The Customer

European Marketplaces Report 2020

Whitepapers23 Sep 2020

Marketplaces have quickly become an essential part of the online retail mix for both consumers and merchants across Europe. The coronavirus pandemic of 2020 has driven many shoppers online, many for the first time, which has only thrown fuel on the fire of marketplace expansion.

Report in Full

Data Selling Software Whitepapers

Smart delivery: Meeting customer demands in the Covid era

Whitepapers10 Sep 2020

The disruptions caused by Covid-19 have produced clear winners and losers. The bestperforming retailers have been able to maintain high standards of delivery accuracy and service while also adapting quickly to change.

Report in Full

Customer Online Product The Customer

State of localisation 2020: Why true localisation translates to more than just language

Whitepapers07 Sep 2020

The white paper includes deep-dive analysis into some of the localisation strategies pursued by three leading international retailers – Pull&Bear, L’Occitane and H&M

Report in Full

Customer Online Product The Customer

The flexible supply chain

Whitepapers03 Sep 2020

Report in Full

Customer Online Product The Customer

Retail Rethink Playbook. Building on the opportunity

Whitepapers06 Aug 2020

Includes the stories of five retailers – Seasalt, Country Range, Madison, Outdoor Toys and Poundshop – to give insight into different company types and verticals.

Report in Full

Customer Online Product The Customer