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Nordics Ecommerce 2021 Country Report in discussion - Webinar

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Homeware 2021 Sector Report in discussion - Webinar

EDITORIAL Signs of a retail spring in the air as pent-up demand reaches stores and online sales moderate

11 May 2021by Chloe Rigby

GUEST COMMENT Managing the data influx: How to get the most out of your digital interactions

11 May 2021by Tido Carriero

EDITORIAL Adidas, Next, Virgin Wines on whether shoppers who bought online in lockdown will continue as stores reopen

07 May 2021by Chloe Rigby

European Grocery Report 2021

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RXUK Top500 Report 2021

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Personalisation in conversation with Camilla Tress at Oliver Bonas

Strategy and Innovation

Morrisons reports 113% rise in first-quarter online sales – while group sales improved steadily as shoppers return to more normal buying patterns

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Whitepapers

Delving into the more niche areas of successful mutlichannel retailing operations.
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The range challenge: Offering more for less in the 2020 shift online

Whitepapers19 Oct 2020

Report in Full

Smart delivery: Meeting customer demands in the Covid era

Whitepapers10 Sep 2020

The disruptions caused by Covid-19 have produced clear winners and losers. The bestperforming retailers have been able to maintain high standards of delivery accuracy and service while also adapting quickly to change.

Report in Full

Customer Online Product The Customer

State of localisation 2020: Why true localisation translates to more than just language

Whitepapers07 Sep 2020

The white paper includes deep-dive analysis into some of the localisation strategies pursued by three leading international retailers – Pull&Bear, L’Occitane and H&M

Report in Full

Customer Online Product The Customer

The flexible supply chain

Whitepapers03 Sep 2020

Report in Full

Customer Online Product The Customer

Retail Rethink Playbook. Building on the opportunity

Whitepapers06 Aug 2020

Includes the stories of five retailers – Seasalt, Country Range, Madison, Outdoor Toys and Poundshop – to give insight into different company types and verticals.

Report in Full

Customer Online Product The Customer

Permission and the relationship economy

Whitepapers12 May 2020

In this white paper produced in association with our partner Tealium we explore the concept of zero party data, consent and the value exchange. Including interviews looking at the approaches of Stitch Fix, Orange, The Entertainer and commentary from The Very Group, Lastminute.com, Notonthehightstreet.com. We also provide 10 practical takeaways for moving to a consent-based marketing approach.

Report in Full

Customer Data Marketing People Product Retailer Technology The Customer

Why all customers are influencers

Whitepapers05 Mar 2020

We explore in greater depth the current state of digital marketing and examine the power of referral marketing for conveying a message that the customer truly believes.

Report in Full

Customer Interviews Marketing The Customer