Upping the ante in the online DIY market, home improvement retail giant Wickes has announced that it has signed a new three year, multi-million Pound contract with CitySprint to offer more flexible delivery from local stores.
The new contract will see CitySprint continuing to provide single and two-person local delivery services from stock held by local Wickes stores and then delivered within pre-advised delivery windows for maximum customer or tradesperson convenience, says the company.
Typical items delivered range from standard DIY products – such as tiles, plumbing, electrical fittings and tools – to key building materials such as fence panels, timber and ready to fit kitchens.
Lisa Goward, Head of Customer Fulfilment at Wickes says: “2020 was a year that tested our partnership’s agility and strength to the maximum. Over the past 12 months, CitySprint provided us with invaluable delivery support — responding rapidly to the changing demands brought about by the Pandemic. We are extremely grateful for their continued support and look forward to developing our partnership over the next three years.”
Darren Taylor, Business Solutions Director at CitySprint adds: “The current Pandemic has seen the demand for delivery of these types of products to home and on site accelerate. 2020 was an extremely busy year for essential retailers and the expansion of our partnership with Wickes reflects the success of our collaboration over the last year. We look forward to continue working with them to provide their customers with the delivery options that are most convenient to them.”
CitySprint started working with Wickes in 2016, supporting home deliveries for Wickes’ online customers from a network of over 200 stores across the UK, named ‘smart fulfillment’.