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Yodel launches consumer-to-consumer service Yodel Direct


Yodel has launched a new consumer-to-consumer service, Yodel Direct, aimed at the growing number of small businesses that have appeared throughout the pandemic.
Customers will be able to ship parcels up to 60x50x50cm and weighing up to 10kg via the Yodel Direct service. Once they have booked a delivery slot they can either print a label at home or get a QR code to print in store.

They will be offered a choice of two services initially; the Store to Store service, meaning they can drop off their parcel at their nearest Yodel Direct store for their recipient to collect at theirs.

They will also be able to use the Store to Door service. This allows them to drop the package at their nearest Yodel Direct store which will then be directly delivered to their recipient’s address. As soon as their package has been picked up, customers can live-track their orders via Yodel Direct’s website and receive up-to-date notifications on their parcel’s journey.

Yodel is continuing to see unprecedented numbers of parcels passing through its system and handled 190m parcels last year, a 30% increase in volume in 2020 compared to 2019.

Mike Hancox, CEO at Yodel, said: “We are thrilled to be able to open our services up to consumers through Yodel Direct, which will offer an easy and efficient way to ship and deliver parcels in a few simple steps.”

To help its growth Yodel is also looking to expand its workforce by creating almost 300 new positions in its sort centres across the country.

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