Online grocer Ocado today unveiled a rise in sales and a narrowing in pre-tax losses as it expanded its service in terms of the area that it serves and of the number of products it sells. Chief executive Tim Steiner said the biggest threat to online growth was ‘under investment in capacity’.

Dixons Retail has looked to multichannel talent within the group to replace its chief executive John Browett as he heads for Apple in California. Sebastian James, responsible for leading the transformation of the group’s stores, will take over his role while Katie Bickerstaffe, who heads its ecommerce operations in the UK and Ireland takes on the new role of chief executive, UK and Ireland.

In our latest preview of one of our major events of the year, Internet Retailing Expo (IRX 2012), we take a look at our conference agenda. The Mobile and Social Commerce Conference will be held on March 22, the second day of the free-to-attend two-day event and is for all retailers who want to use, or extend their use of, mobile or social commerce in their businesses.

The rising generation of Millennials is one that will be more likely to trust opinions they find online or through social media, according to new research. The study found the group will go to social media networks before they

Despite the ‘doom and gloom’ surrounding UK retail, the British are still keen shoppers. But today rather than pacing the high street, they’re buying online instead, according to the Basekit.com study which also found women spend more time shopping, but men spend more money.

MyTuxedo saw traffic and revenues rise after a search campaign. The work, by Site Visibility, also boosted traffic to the formalwear hire business’ overseas websites.

Non-store trading, which includes ecommerce, was the only part of UK retail to grow in January, according to the latest CBI Distributive Trades Survey, which covers the first two weeks of the month. It found shoppers were holding back on spending, except online. However the growth seen there was not as strong as that seen in December.

Kiddicare has received a huge boost to its multichannel presence with the news that parent company Morrisons has taken over the lease of 10 former Best Buy stores for its use. The company says the move gives it a high street presence within reach of a third of the UK’s population.

Staples, the office supplies retailer, is opening a new centre in the US to drive innovation in its ecommerce services as it sets its sights on becoming the world’s leading multichannel retailer. Meanwhile the UK government and Technology Strategy Board today unveiled a new Connected Digital Economy Catapult centre that aims to become a hub transferring knowledge from the digital industries to their offline counterparts.

Maximising the web purchasing performance of good customers requires deep analysis of real behaviour and that’s something that won’t come out at a focus group, explains Wayne Morris, UK general manager at Maxymiser.

Delivery of music and merchandise for more than 70 Universal Music artists are to be managed by arvato UK & Ireland under a new outsourcing contract. The deal will see stocks of CDs, DVDs, clothing and vinyl records sold through online stores for Take That, Lady Gaga and The Rolling Stones managed by arvato, which will also be responsible for related customer service enquiries.

Beauty brand Clarins has launched its France site, the latest in a largescale digital rollout that will cover 16 countries. Already some 18 sites have gone live, with more still to come, including a range of m-commerce sites.

Le groupe Clarins poursuit son ambitieuse stratégie digitale initiée avec le re-lancement par eCommera de 17 sites web et mobile en 2011 pour les marques Clarins et Thierry Mugler et inaugure de nouveaux sites de …

Selon un sondage BVA réalisé pour l’Élection du Service Client de l’Année, après la première semaine de soldes d’hiver 2012, les services clients semblent parvenir à rester autant, voir à être plus à l’écoute de …

À l’occasion de ses vœux, l’ACSEL, l’association de l’économie numérique, a annoncé hier matin le lancement d’une commission sur l’e-commerce transfrontière et d’un ouvrage dédié au sujet.
La commission présidée par Thierry Petit, co-fondateur de Showroomprive.com …

Rentabiliweb, spécialiste de la monétisation d’audience sur Internet vient de lancer  be2bill une nouvelle solution de paiement dédiée au commerce en ligne.
Anticipant l’ouverture du monopole bancaire sur les services d’encaissement en ligne, Rentabiliweb Europe (agréé …

Selon le baromètre des soldes sur internet mis en place par la Fevad à partir d’un panel de sites appartenant aux secteurs de la mode et de l’équipement de la maison, les ventes ont progressé …

Selon l’étude Fevad/CSA, plus de 3 internautes sur 4 (77%) ont utilisé internet pour leurs achats de fin d’année en magasin ou sur internet, soit autant que l’an passé. Et les femmes sont toujours les …

Asos vient d’annoncer que ses ventes avaient connu une augmentation de 46% durant les trois derniers mois de l’année pour atteindre les 146,5 millions de livres (174,5 millions d’euros). Dans la foulée de cette annonce, …

The idea of the ‘Digital High Street’ has come a step closer with leading retailers Everything Everywhere, Asda and Tescos joining the growing list of retailers signing up to appear on search and discovery app NearMe – adding potentially more than 30million customers to the service that already has an organically grown user base of 500,000