Aside from store closures, department store giant Debenhams has unveiled a turnaround strategy for its retail business, based around mobile – but there is a lot of work to do if its current site is anything to go by.
New research from leading retail and shopper marketing agency, Savvy, suggests that the rise of the ‘connected shopper’ has now reached a tipping point. The mass adoption of smartphones and social media, broader technological advancements and, crucially the rise of Generation Y as a group of shoppers have fundamentally reshaped (more…)
The need for mobile to save the High Street is now imperative. Easter failed to bring the much needed bounce back to stores, with online and especially mobile winning out in the shopping bonanza fuelled by too much sugar and barbequed chicken. Making the High Street fit for purpose has (more…)
The novelty of paying in-store with a mobile device seems to be waning, with fewer shoppers reaching for their iPhone to pay than this time last year.
The focus on customer experience is polarising the retail market into either delighting consumers with immersive buying experiences or making buying as fast and practical as possible.
With the High Street reeling from a poor Easter, retailers should integrate customer data into the in-store retail experience to ascertain why prospects become customers and why they don’t.
The bounce in Easter shopping in the High Street failed to materialise, but it has been a boon for mobile.
Despite Easter delivering a small kick to the high street, the general prognosis for shops as we know them doesn’t look good. The latest report – from PwC on behalf of The Local Data Company – shows that High Street shops are closing at an increasing rate and are being (more…)
This week’s Facebook Developer Conference taking place in San Jose offers a clear insight into where the company is going and some of it makes interesting reading for retailers. We have already seen its chat bot payment announcement with Mastercard, but what else should retailers be looking at? Richard Windsor, (more…)
Today at the Facebook Developer Conference, Mastercard announced Masterpass-enabled bots to drive more seamless shopping on Facebook Messenger with FreshDirect, Subway and The Cheesecake Factory.
Cashless payments and eWallets have boomed in the past two years, but they pose some interesting new challenges to retailers trying to protect themselves and their customers. Jose Diaz, director of payment strategy, Thales e-Security, explains
Easter is a time of wonder. Children everywhere wonder what the connection is between Jesus, crucifixion, resurrection, a mysterious rabbit, a chicken and chocolate eggs, retailers are wondering who is going to reap the predicted boom in sales the long weekend is likely to yield. Who is going to get (more…)
With retail analysts predicting an “Easter sugar rush” for the high street, it looks like the holidays may well be a boom for mobile – but it could also be an opportunity to drive home the link between mobile and the high street.
Three quarters of shoppers are ready to share basic personal data over in-store wifi if it means they will receive discounts on products they are interested in, a new survey by Hughes Europe reveals.
A year after overhauling its website, contemporary homeware retailer Joseph Joseph has seen significant growth in online sales, especially mobile.
Timberland is looking to identify a new audience of fashion conscious, outdoor loving, city dwellers and entice them into the shoe brand’s stores and partner stockists using mobile location intelligence.
Baby boomers are just as eager to see next generation technology such as mixed reality and artificial intelligence being adopted by retailers as their millennial counterparts, according to a new retail report, with nearly three quarters saying they would use the platforms if they were offered.
Insurance is boring, but essential – it is also one of the industries where big data from mobile and other sensors is set to revolutionise how it works and the products it offers: something all retailers could learn from.
Harry Gordon Selfridge, founder of the famous London department store, coined the phrase ‘the customer is always right’ in 1909. And today, more than 100 years later, it’s still the cornerstone of any modern retailer’s strategy. But what does it mean to be truly customer-centric in the digital age? Gavin (more…)
Along time ago, when pop music was good, I played in bands, roadie-ed for bands, watched bands and hung out with bands. None of them became famous – even my own mother remembers none of the hits I wrote – but it was a time of personal connection and being there. The (more…)