Pets at Home is the UK’s leading specialist retailer of pet food, pet products and pet-related services, operating 431 superstores, 391 veterinarian practices, and 246 grooming salons nationwide, as well as a popular website. The company has enjoyed significant growth over the past few years, and expects to open a (more…)
We live in a world of personalization and retailers are under more pressure than most to deliver a personalised, engaging ‘experience’ if they are to hold on to customers. But many aren’t. Robin Coles, Microsoft Technologies Enablement Lead, HSO, takes a look at why and offers some advice
It is easy to forget that people are still a crucial part of the ecommerce eqution and recruiting the best is vital to any etailer. When it comes to recruitment, bricks and mortar retailers arguably have an advantage over pureplay ecommerce vendors. A high street chain is, quite literally, a (more…)
Customers have always been at the centre of every retail business, but today keeping customers is becoming an increasingly vital part of what every online and high street retailer does. At an Internet Retailing roundtable this week held in conjunction with eCommera, it was blatantly apparent that all retailers now (more…)
UK online retail sales were up 15% year-on-year in February, according to the latest figures from the IMRG Capgemini e-Retail Sales Index, but its proving a tougher environment for mobile.
Paul Skeldon, Mobile Editor, InternetRetailing, investigates how the iPhone has (and hasn’t) changed the retail world. TEN YEARS after the introduction of the iPhone and the biggest draw at this year’s Mobile World Congress in Barcelona was the relaunch of Nokia’s iconic 3310 handset. You know, the one that (more…)
iAdvize, a European online customer service company, has integrated instant messaging app, WhatsApp, into its conversational commerce platform. The integration solution means brands can now communicate directly with their customers and prospects via WhatsApp.
Rant & Rave, a customer engagement specialists that works with the likes of Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what (more…)
Performance marketing technology company Criteo has published the top online retail searches conducted in the UK in 2017 – and it turns out the washing machine tops the list as being the most searched item of the year. But that isn’t the real headline: that belongs to mobile, where 52% (more…)
According to data from market research firm Dynatrace, a majority of consumers – 61% – expect pages within mobile retail apps to download completely in four seconds or less. Anything longer than that, and retailers risk frustrating their users and having them abandon the app or perhaps uninstall it completely. (more…)
The Internet of Things (IoT) will be pivotal in shaping the experience-based retailer of the future, says Beecham Research in its new ‘Internet of Retail Market Brief’.
Mobile retailing has become a pivotal milestone in consumer buying habits, with over half of online sales being made through mobile devices, reports IMRG. But what lies in the future? Craig Smith, VP of solutions & customer success, Amplience takes a look at where mobile goes next
More bad news for the High Street – it had its worst year since 2009, according to the BDO High Street Sales Tracker. The figures mark the third month in a row of negative growth and the fourth consecutive February with no growth. Things are getting tough out there.
Just imagine the marketing potential of combining your CRM data with the 1.49 billion monthly visitors to Facebook and Instagram to find new customers? Well now its possible.
Nottinghamshire market town Mansfield has become the first centre to upgrade to Rewarding Visits technology, which will see its shopping areas transformed into ‘digital high streets’.
Only 40% of UK shoppers think their favourite retailers provide a good or great customer experience that accurately anticipates their needs.
Debenhams, one of the world’s top international department stores, has significantly increased in-store visitors by rolling out an omnichannel appointment system that allows customers to book personal shopper sessions in 88 key stores through their mobiles.
With thousands of small fashion brands out there trying to get noticed, it can be hard to break into the mainstream. But a new app that claims to be the “Tinder of fashion” – but working on an “Airbnb model” – is looking to make it easier for the well-dressed to (more…)
A global sportswear brand has just completed a project with retail RFID specialists, Detego, to introduce “smart” fitting rooms in hundreds of stores. The retailer has added digitally connected touchscreens in its fitting rooms to allow customers to browse through collections and request staff bring other sizes without having to (more…)
The UK high street has suffered its worst February since 2009 as headwinds from the economy and Storm Doris curbed spending, figures show – making investment in mobile ecommerce technology more imperative than ever.