UK online retail figures for July show that average order value on mobile devices was markedly higher in July, with the ABV on smartphones up 21% while for tablets it was up 17%.
As much as 6% of mobile traffic to UK retailers websites is driven by social apps such as Snapchat and Instagram – more than any other country globally.
Retailing used to be so simple – open a store, source products, buy one, sell one and repeat. But digital has changed all that. Here Shane Finlay, Director, Retail, SAP UK & Ireland talks us through what you need to hit sales nirvana
Once again, the limited growth that UK retail is seeing is coming from mobile. The good news is that a good chunk of it is coming from overseas. The bad news is that, while we are a nation of online – and mobile – shoppers, the infrastructure to deliver it to (more…)
For a nation of always on mobile shoppers, the UK’s appalling broadband is letting consumers down.
The majority of sales for multi-channel retailers in the UK still come from in-store transactions, however, with online sales growing, retailers now need to master a channel agnostic approach to meet the shifting expectations of today’s consumer.
Fancy paying for things by just tapping your phone on them? Well you could be in luck – mobile proximity payments company Thyngs has taken a step closer to turning packaging, displays and shelves into POS with the addition of PayPal.
Consumers increasingly want and expect high-tech, personalized experiences on e-commerce apps, with at least 80% of the 505 consumers wanting app features that allow them to purchase directly through the app, sync loyalty rewards and receive discounts.
Mobile app users are concerned about the security of their information when they register for a new app, a new survey reveals.
Danielle Levitas, SVP of Research, App Annie takes a look at what metrics you need to fully understand how your customers are using your apps – and how to use that data
A surprising majority of US retailers – including the likes of L.L.Bean and Orvis – are integrating public cloud services into their core business practices around apps and other technologies as the benefits “significantly outweigh the risks”.
Spain’s biggest department store, El Corte Inglés, is offering its customers the opportunity to easily complement their existing store payment card with the popular Samsung Pay mobile wallet.
Leading European online-only beauty retailer Feelunique, is to launch a concessions platform in September.
Businesses may be overlooking connected customers’ situational demands, as shoppers’ purchasing behaviours shift depending on the item they are buying, a new report by leading agile software development specialists, Black Pepper Software, warns.
As consumers become ever-more mobile centric, two things are going to hold them back: crummy networks and poor battery life. Well now at least one of those could be solved, simply by ‘powering up your pants’.
There is a growing business appetite for more interactive forms of messaging, including two-way SMS, enhanced SMS such as messaging based on the Rich Communications Standard and Chatbots.
Tom Smith, Head of Biddable Media at mporium and Adam Chugg, Head of Biddable at the7stars, discuss how linking generic search terms to impactful moments in linear TV, reaps rewards for ecommerce and bricks and mortar alike. The behaviour of television audiences has changed distinctly over the past few years. (more…)
A burst of sunshine and hot weather across Northern Europe in June and early July saw a much-needed boost to footfall – and paddling pool and beer sales – but it’s a blip. Figures from BRC and Gfk both point to consumer confidence being at an all-time low and as the (more…)
Despite a gloomy long term view of consumer confidence, supermarkets recorded growth of 5% in sales in June – spurred by sporting events and good weather.
Nearly 60% of UK organisations believe that real-time customer engagement can deliver a 10 to 40% increase in revenue – yet most are failing to harness customer data to full effect.