Insight into retail operations looking at innovative technology solutions, retail systems, logistics and fulfilment, payment solutions and more.
The retail interaction doesn’t stop once a shopper clicks on the buy button. Emma Herrod investigates why the delivery experience is just the start of the opportunity to connect. Convenience and price have been driving the growth of online retailing and the same factors are of equal importance to consumers (more…)
The UK is in a strong position to be a world leader in the development of artificial intelligence (AI) – but an ethical approach to doing so will be central to future success, says a new House of Lords report. Machine-learning, the precursor to AI, is already widely found across (more…)
Shop Direct today unveiled plans to build a new automated distribution and returns centre in the East Midlands as it looks to enable faster deliveries – and to close three fulfilment sites in Greater Manchester. Redundancies are expected as a result of the move on the part of the home shopping (more…)
Same-day delivery will be the norm by 2023, predicts a new study that asked retail and logistics professionals for their views. The Future of Fulfillment Vision Study from enterprise stock solutions business Zebra Technologies, also suggests a significant minority foresee two-hour delivery by 2028. The study, carried out with research (more…)
Erhan Musaoglu is the chief executive officer and co-founder of Logiwa Corp Retailers often believe that simply tracking their inventory is enough to run a successful business. However, what happens when the unexpected strikes? You could run out of stock and lose sales, or spend more money than needed in (more…)
Marketers say that email remains central to their campaigns, according to new research that also suggests factors from resources to strategy and GDPR may hold them back from using it most effectively. The DMA (Direct Marketing Association)’s Marketer Email Tracker 2018 found that 86% of respondents said email was important (more…)
Online deliveries fell back in February, compared to January, while more ecommerce orders arrived late – thanks to the Beast from the East, new data suggests. Overall order volumes were up by 7% year-on-year, but while a month-on-month drop from January is usual, the IMRG MetaPack UK Delivery Index found (more…)
It is no secret that competition between retailers is at its peak, as all race to stay ahead of the curve with tactics to increase sales and attract more shoppers in-store and online. With the adoption of integrated shoppers service models, retailers who have their click and collect services right (more…)
Ahead of this year’s InternetRetailing Expo (IRX 2018) and Delivery Expo (EDX 2018), Tim Stevens, operations and logistics manager of findmeagift.com spoke to InternetRetailing on leveraging delivery around customers’ expectations, and what future trends retailers’ need to watch out for to stay ahead of competition. IR: At IRX 2018, you will be (more…)
Consumers are returning more goods they bought online than ever – but more than a third say that retailers do not make it easy for them to do so. Returns management platform Rebound questioned 1,000 people in the UK this January and found that 42% of millennials – aged between (more…)
Alex Mills, sales & marketing director at ProSKU Even though they might not realise, sooner or later most start-ups and growing online retailers will need to manage their physical stock more effectively. When they come to this realisation the challenge is not just which type of solution meets their needs but (more…)
Ocado is developing cloud and machine learning technologies for use in detecting fraud. The retailer, a Top50 retailer in IRUK Top500 research, is using technologies developed through its in-house Ocado Technology business and says initial tests with machine learning has made its fraud detection rate 15 times more precise. It (more…)
With so much attention on Amazon Go reinventing the grocery shopping business, Britain’s own Co-op has quietly been moving retail into the 21st Century and today unveils pay-in-aisle check out technology. Time-pressed shoppers will soon be able to pay in the aisle and avoid visiting a till all together as they (more…)
London could see the number of lorries and vans – including those used for online deliveries – on its streets reduced by 10% at morning peak times by 2026, as part of work to reduce congestion and create a “more liveable” and sustainable city. Work in this area could include (more…)
The scale of shoppers’ shift to buy online this January is underlined through new delivery data out today. A 20.6% rise in online parcel deliveries is shown in the IMRG MetaPack UK Delivery Index, published today. This is the strongest January growth for online order volumes since 2013, and may, (more…)
Diners at Prezzo can now leave without waiting for the bill to arrive, as the high-street chain trials a new approach to payment. Dine & Dash technology from Barclaycard is being tested for the first time on March 13 at the Prezzo restaurant on St Martin’s Lane, London, in a (more…)
Daniel Infanger, a vice president international b2c at Conrad Electronic International is speaking at InternetRetailing Expo (IRX 2018). Ahead of the event, he spoke to InternetRetailing on the complications that come along with an expansion of business internationally, and challenges retailers need to watch out for, as well as upcoming trends (more…)
With just 100 days before the deadline for EU GDPR compliance on 25th May 2018, a pan-European study finds that businesses have never been so close to being fully compliant to new data regulations, and for the first time, organisations identify the positive benefits of compliance. According to research by (more…)
Record numbers of online parcels were sent out in December, according to the latest IMRG MetaPack UK Delivery Index. Some 17.2% more parcels were sent during the month than in the same month a year earlier. That contrasted with low year-on-year growth for the same month in 2016 (only 2.4%) (more…)
Retailers are employing fewer staff, for fewer hours, according to figures out this week from the British Retail Consortium. The BRC Retail Employment Monitor for the fourth quarter of 2017 found that employers in the sector had 2.9% fewer staff, working for 3.9% fewer hours than they had a year (more…)