Shoppers will ditch retailers that don’t meet their multichannel delivery needs: research

A smiling young woman in casual clothes uses a tablet computer to buy a product or make a payment by credit card.

Consumers’ high expectations of omnichannel retailing and delivery must be met by retailers if they are to prosper in an age of digital commerce, two new studies suggest this week. That’s because shoppers, especially millennials, say they will move to another website when retailers’ delivery options fall short of the (more…)

Ocado brings world-first wireless system to bear in making its warehouses more efficient

ocado_conveyor_belt

Ocado and technology partner Cambridge Consultants are claiming a world-first in the way they have used wireless networks to make the online grocer’s next-generation warehousing more efficient. The online grocer is using wireless control systems developed through the partnership in its new automated warehouse. There, 1,000 machines are communicating up (more…)

Royal Mail buys NetDespatch to improve the service it offers its ecommerce customers

Pic-DeliverywithPDA

Royal Mail has bought parcel data management business NetDespatch for an undisclosed sum as it looks to improve the service it offers its ecommerce and other customers. NetDespatch, which works with a range of carrier partners, says it will continue to deliver its commitments to customers while working to best industry practice (more…)