Office Depot sees online conversion rates improve by 3%, boosting revenue by a projected £2.5m a year, with Monetate technology

Young woman with credit card using tablet pc in loft apartment

Office Depot says its online conversion rates have improved by 3% following the introduction of personalisation technology. The office supplies retailer predicts a £2.5m rise in annual revenues as a result of the rise. The boost to conversion rates, which came after it implemented a personalisation strategy using Monetate’s platform, (more…)

John Lewis invests in omnichannel with new distribution centre; Nightline offers customers more choice

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John Lewis is opening a new distribution centre as it strengthens its logistics network to support improvements in its omnichannel delivery services. John Lewis will handle large furniture, electricals and home furnishing deliveries through the 638,000 sq ft warehouse in Milton Keynes, on which it has signed a 25 year (more…)

Black Friday and Cyber Monday promotions caused ‘online tsunami’ of demand that overwhelmed retailers and logistics providers: report


Black Friday and Cyber Monday promotions led to an “online tsunami” of ecommerce orders fuelled by pent-up consumer demand, according to new research from the IMRG and MetaPack. Lessons, it predicts, will be learned ahead of next year. The November 2014 IMRG MetaPack Delivery Index confirmed that the Christmas delivery (more…)

How retailers and logistics companies are delivering on unprecedented shopper demand amid ‘weather bomb’ conditions this Christmas


Christmas demand is proving challenging for logistics business Yodel as it struggles to catch up with the sheer volume of orders. Its executive chairman Dick Stead wrote to distribution service centres this week, saying that collections would be halted yesterday and today before restarting on Monday. “This is not a (more…)

Waitrose puts temperature-controlled lockers to the test

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Waitrose is trialling temperature-controlled lockers at ten locations around the UK. The supermarket’s click-and-collect grocery orders can already be picked up at automated, temperature-controlled lockers at London Underground stations in Chorleywood and Ickenham. Eight more will launch at sites including further London Underground stations and at Gatwick Airport long stay (more…)

Longacres, Surrey, says it’s the UK’s first garden centre to offer automated drive-in click and collect

Longacres click and collect

Longacres of Bagshot, Surrey, says it’s the UK’s first garden centre to offer an automated drive-in Click and Collect service. The solution, provided by Collectec, has been introduced in response to a growing number of online orders placed for in-store collection. Customers use an outdoor touchscreen kiosk to check in (more…)