Doddle takes its carrier-agnostic collection points to universities

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Doddle has moved beyond railway stations to launch carrier-agnostic collection points at universities. The Network Rail joint venture started operating at railway stations last year, offering shoppers the opportunity to collect their online purchases from the same pick-up point, no matter where they’d bought them. This week Doddle announced that (more…)

Office Depot sees online conversion rates improve by 3%, boosting revenue by a projected £2.5m a year, with Monetate technology

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Office Depot says its online conversion rates have improved by 3% following the introduction of personalisation technology. The office supplies retailer predicts a £2.5m rise in annual revenues as a result of the rise. The boost to conversion rates, which came after it implemented a personalisation strategy using Monetate’s platform, (more…)

John Lewis invests in omnichannel with new distribution centre; Nightline offers customers more choice

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John Lewis is opening a new distribution centre as it strengthens its logistics network to support improvements in its omnichannel delivery services. John Lewis will handle large furniture, electricals and home furnishing deliveries through the 638,000 sq ft warehouse in Milton Keynes, on which it has signed a 25 year (more…)

Black Friday and Cyber Monday promotions caused ‘online tsunami’ of demand that overwhelmed retailers and logistics providers: report

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Black Friday and Cyber Monday promotions led to an “online tsunami” of ecommerce orders fuelled by pent-up consumer demand, according to new research from the IMRG and MetaPack. Lessons, it predicts, will be learned ahead of next year. The November 2014 IMRG MetaPack Delivery Index confirmed that the Christmas delivery (more…)