Black Friday and Cyber Monday promotions caused ‘online tsunami’ of demand that overwhelmed retailers and logistics providers: report


Black Friday and Cyber Monday promotions led to an “online tsunami” of ecommerce orders fuelled by pent-up consumer demand, according to new research from the IMRG and MetaPack. Lessons, it predicts, will be learned ahead of next year. The November 2014 IMRG MetaPack Delivery Index confirmed that the Christmas delivery (more…)

How retailers and logistics companies are delivering on unprecedented shopper demand amid ‘weather bomb’ conditions this Christmas


Christmas demand is proving challenging for logistics business Yodel as it struggles to catch up with the sheer volume of orders. Its executive chairman Dick Stead wrote to distribution service centres this week, saying that collections would be halted yesterday and today before restarting on Monday. “This is not a (more…)

Waitrose puts temperature-controlled lockers to the test

Waitrose collection lockers 3

Waitrose is trialling temperature-controlled lockers at ten locations around the UK. The supermarket’s click-and-collect grocery orders can already be picked up at automated, temperature-controlled lockers at London Underground stations in Chorleywood and Ickenham. Eight more will launch at sites including further London Underground stations and at Gatwick Airport long stay (more…)

Longacres, Surrey, says it’s the UK’s first garden centre to offer automated drive-in click and collect

Longacres click and collect

Longacres of Bagshot, Surrey, says it’s the UK’s first garden centre to offer an automated drive-in Click and Collect service. The solution, provided by Collectec, has been introduced in response to a growing number of online orders placed for in-store collection. Customers use an outdoor touchscreen kiosk to check in (more…)

Omnichannel approach yields higher sales – but only when systems are fully joined-up: report

Dominos Pizza

Taking an omnichannel approach to trading has helped major retailers report sales growth of between 10% and 20% over the last year, according to new research. But moving towards omnichannel can present a problem for retailers who concentrate on the front end rather than building a fully integrated omnichannel model, (more…)