IREU Top500 The Customer Performance Dimension Report now available online

The IREU Top500 The Customer Performance Dimension Report is now available to read online. The report analyses the customer experiences that leading European retail brands offer, measuring how responsive these Top500 retailers are via customer service and to those visiting their websites, calling or emailing their contact centres and buying (more…)

IREU Top500 INTERVIEW Tomáš Havryluk and Jiri Maly of Alza on taking on the UK market

Alzashop.com’s vice-chairman, Tomáš Havryluk, and head of international marketing, Jiri Maly, discuss taking on retail’s biggest beast. Paul Skeldon listens in The lure of pan-national cross-channel retail has not been lost of many retailers. The success of brands such as Amazon and Argos – as well as IREU500 Elite retailers (more…)