Next sets out how it is following customers as they move towards mobile and away from home delivery

Next today set out its strategy to improve and differentiate its directory business in areas from mobile apps to collection from third party stores as it operates in an increasingly competitive market. Next is a Leading company in IRUK Top500 research, and leads the Operations and Logistics Performance Dimension within (more…)

Game Digital puts multichannel retailing at heart of strategy as it fights back from falling sales and profits

Game Digital today put multichannel retailing at the heart of its strategy as it reported falling first-half sales and profits amid “challenging” trading conditions in the UK video games market. While overall sales were down, online traffic grew by 5.7% year-on-year and sales of digital content were up by almost (more…)

Study: Most Top100 retailers still don’t recommend products based on customer browsing history

Last month’s Top500 2016 report revealed that 76% of Top500 websites recommend products to browsing consumers and a study by Barilliance out this week reveals that even though a majority of the Top100 personalise recommendations, only 28% personalise these suggestions by taking into account customers’ previous on-site behaviour. It’s a sharp reminder that (more…)