InternetRetailing Magazine March 2017 – Issue 63 (IRM63)

In our March issue, we focus on the customer and the importance of delivering exceptional service. We take a look at ‘Front Matter’ and analyse key announcements affecting internet retailing. Hear from Ocado’s general managers Matt Soane and James Donkin who share insight into how Ocado has developed as a grocery retailer of two halves. Looking at m-commerce, Zalando’s VP Customer Experience Nuzhat Naweed, examines where mobile will take the fashion industry.

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