InternetRetailing UK Top500 2016

The definitive Index cataloguing the triumphs, challenges and progress of the 500 most significant retailers in the UK. With a focus on “RetailCraft”, the way a retailer trades, manages, grows and connects with customers, the IRUK 500 assesses retailers across six dimensions of performance.

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We’re delighted to bring you the InternetRetailing UK Top500 2016 report. For the second year, our research team has looked in depth at the UK’s leading ecommerce and cross-channel retailers, comparing and contrasting the capabilities of these top-flight traders to see where and how the best retailers excel.

We’ve taken an analytical approach that ranges across six Performance Dimensions rather than being confined to a pure ranking of companies by ecommerce revenues, web traffic or other single metric. By doing this, we aim to understand and learn from high-performing retailers what best practice is in this highly competitive market, and how it can best be fostered and encouraged in other businesses across the industry. This combined capability is what we call ‘RetailCraft’ and constitutes a striving for excellence, at scale, that’s responsive to the customer.

To view the IRUK 500 2016 ranked by performance cluster, download the report.