In today’s InternetRetailing newsletter we’re considering some of the factors that are sure to affect retail in the year ahead. We consider, a year out, how preparations for Brexit are going from the retail perspective, and report on how shopping is changing – from DFS ensuring a smoother customer experience, to the ultimate smooth experience: buying a car from a vending machine, courtesy of Ford and Tmall.
Continuing the theme of frictionless shopping, IRUK Top500 retailers Argos and Sainsbury’s are working ever closer together in a relationships that’s starting to echo that of John Lewis and Waitrose, while our guest comment echoes the theme of the smooth experience, featuring Priya Iyer of Vee24 on the role that artificial intelligence can play in the customer contact centre.
We report as we see the first effects of the Beast from the East on online retail deliveries.
We’ll be back after Easter to report on how the weekend went on a high street that seems set to escape the threat of a third round of snowfall.
Webinars Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.
