John Lewis has issued a statement which assures consumers that their online orders won't be affected by industrial action at Royal Mail:
Johnlewis.com has drawn up robust contingency plans to mitigate the impact of ongoing regional and threatened national postal strikes by Royal Mail staff.
These include securing arrangements with alternative carriers and encouraging the use of Click and Collect, which is now available in all John Lewis branches and in Waitrose Tonbridge and Hexham.
"To minimise costs we have worked with our existing next day carriers to introduce new services such as 48- and 72-hour delivery," says Victoria Clarke, operations manager, johnlewis.com.
Click and Collect — where customers can pick up products ordered online in shops — is also providing "an excellent contingency", she says.
This week most Royal Mail services were reported to be operating normally, but there were delays in areas such as London and Bristol.
Some consumer groups are advising those customers planning to buy Christmas gifts online or by mail order to do so sooner rather than later and to check final delivery dates.