Customer

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9 Nov 2026
Esme Robinson, VP Platform Solutions & GTM, Epsilon, explains why advertising measurement focuses too much on outcomes and not enough on value.
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9 Nov 2026
Black Friday spending is set to reach £9.8bn, according to research by VoucherCodes.co.uk. This represents a 3% increase year on year.
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20 Oct 2026
Retailers and brands may be missing out on sales by concentrating holiday advertising around Black Friday and Cyber Monday, research suggests.
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13 Oct 2026
TFG, the parent company of fashion brands Whistles, Hobbs and Phase Eight, is the latest retailer to suffer a cyberattack.
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9 Oct 2026
Businesses cannot assume that every customer will adopt AI in the same way or at the same speed, says Tim Lawless, digital AI enablement lead...
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7 Oct 2026
Cotswold Outdoor Group has expanded its retail media network through a partnership with retail media technology provider Broadsign and in-store media specialist IUF.
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6 Oct 2026
ASOS appears to be the latest retailer to be targeted by a cyber-attack. Some customers reported receiving a pop-up message this morning (6...
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6 Oct 2026
ASOS appears to be the latest retailer to be targeted by a cyber-attack. Some customers reported receiving a pop-up message this morning (6...
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6 Oct 2026
Ahead of CustomerX, the Cross-Sector Commerce Summit, we preview a discussion in the Changemaker Theatre that offers insights from those at the cutting edge...
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2 Oct 2026
InternetRetailing attended MACH X in Amsterdam, and discovered a mood of cautious optimism as enterprises move into the agentic commerce era.